General Manager

The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the owner and franchisor.

Essential Functions

• Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
• Comply with all written and oral rules of store operations and procedures and workplace conduct policies.
• Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and put money in the cash register for each order.
• Follow all safety rules and procedures, including all supervisor directions.
• Properly staff the store per sales volume or as approved by the supervisor.
• Ensure the store is opened and ready for business by the required time and remains in full operation until approved closing time.
• Complete all paperwork and cash deposits before store operations begin. Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
• Maintain working knowledge and ability to make all approved DQ products to established formulas.
• Serve customers in a fast, courteous, and friendly manner.
• Communicate with customers and fellow employees about orders, training, and needs of employees.
• Satisfy local and state government health requirements.
• Perform the above functions in tight spaces with the physical functions described on subsequent pages.

Qualifications

• High school diploma.
• 3 or more years of management experience at a restaurant chain.
• Proven track record managing COGS and labor.
• Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
• Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.