Software Support Engineer

Posted on February 22, 2022 by Samuel Young

Square 9 Softworks
New Haven, CT 06510

The Role

As a Support Engineer at Square 9, you will provide Level 2 and 3 support for customers and re-sellers deploying next generation document and content management solutions. Development is agile, and creativity and attention to detail are critical. We have an energetic and inspired team and have an immediate need to add like-minded people to our group.

Ideal Qualities of the Applicant

• Proven consultative solution development skills with ability to incorporate; software, professional services and hardware requirements
• Ability to build and expand relationships with customer contacts
• Adept in public speaking, presentations and seminars
• Technically literate, with an aptitude to understand, present and position our solutions to both customers and resellers
• Highly organized with ability to manage multiple projects

Professionalism

• Excellent written and verbal skills
• Experience interfacing with professional level buyers
• Business maturity with a “Can-do” attitude
• Self-starter with high initiative

Responsibilities

• Support of an ever expanding customer base on deployment and usage related issues for our products
• Liaising with development and quality assurance on open issues and resolutions
• Authoring KB articles on common service issues

Requirements

• Experience in a customer facing, technical support or training role
• Excellent verbal and written communication skills. Communicating in clear, grammatically correct conversational English is a required skill
• Expert database (SQL) skills, specifically SQL Server
• Knowledge of Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)