Key Holder Boston, MA

We are looking for a responsible Key Holder to help run our Boston location. We are looking for someone who thrives on teamwork, delighting customers, and spreading Little Words Project’s message of positivity. The Key Holder will help model best practices for the team by sharing the LWP brand story, providing personalized recommendations, and guiding each customer through their in-store shopping experience. Our ideal candidate will have strong communication skills and a passion for LWP’s mission.

Core Responsibilities

• Work with the Store Manager & Assistant Store Manager to motivate the team to perform at their best
• Open and close the store independently
• Manage in-store beading appointments and help facilitate in-store parties and other special events
• Monitor and maintain store inventory and communicate product needs to the Inventory Lead
• Coach and support new and existing Sales Associates
• Introduce new products to customers and recommend items based on their needs
• Effectively handle in-store customer issues and answer questions related to merchandise and store policies
• Process transactions accurately on the POS system
• Keep the sales floor tidy and well-stocked
• Assist in maintaining backstock and setting up merchandise on the sales floor
• Operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs
• Assist customers at the bead-your-own bracelet table by tying their bracelets
• Fulfill in-store custom orders by beading bracelets and contacting customers when the order is complete
• Other duties as requested by the Store Manager or Assistant Store Manager

Key Qualifications

• 2+ Retail Experience
• 2+ years' of customer service industry experience
• Interpersonal and communication skills
• Desire to be creative in terms of the beading table and capturing content
• Problem-solving attitude
• Must be able to work weekends and holidays
• Passion for learning, sharing LWP's core values, including positivity and kindness