Company:
DACO Corporation
Location: Kent
Closing Date: 27/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Work Schedule:
Established in 1972, DACO has been a beacon of honesty and integrity in the material handling industry for almost five decades. Our journey, rooted in commitment, has allowed us to carve a distinctive niche for ourselves in the Northwest and beyond. Today, our expansive warehouse is a hub for a diverse range of material handling products, showcasing our unwavering dedication to meeting our customers' needs.
What Sets Us Apart:
Our Impact on Your World:
Join Our Team and Be Part of the DACO Legacy: Embark on a fulfilling career with DACO, where every interaction counts. As a Customer Service Representative, you'll contribute to our rich history of integrity and play a pivotal role in providing exceptional service to our valued customers. Join us in shaping the material handling landscape and making a difference in the world around us. Be a part of DACO - where experience meets innovation, and integrity defines our journey!
Job Type
Full-time
Description
Join Our Team as a Customer Service Representative at DACO!
Position: Customer Service Representative 1
Department: Customer Service Tier 1
Reports to: Customer Service Manager
Are you ready to embark on an exciting journey where your passion for delivering exceptional customer service meets a dynamic and fast-paced work environment? DACO is seeking an enthusiastic and detail-oriented individual to join our Customer Service team! As a Customer Service Representative, you will play a pivotal role as the front-line representative, shaping the first impression of DACO for our valued customers.
Requirements
Key Responsibilities:
- Customer Interactions: Engage with customers to provide information on DACO's products and services, process orders, and generate quotes with precision and efficiency.
- Issue Resolution: Tackle customer issues head-on through various communication channels, collaborating with experts to ensure swift and effective solutions.
- Communication: Maintain excellent communication with both customers and internal teams, upholding professional phone etiquette and demeanor to ensure a positive customer experience.
- Technology Proficiency: Leverage Microsoft 365 tools for communication and documentation, coupled with experience in ERP or CRM systems to manage customer interactions and data effectively.
- Adaptability: Demonstrate a sense of urgency and strong attention to detail, adapting swiftly to address customer needs and changing priorities.
- Front-Line Presence: As the first point of contact, maintain a positive and upbeat demeanor, exhibiting professionalism to uphold DACO's image.
- Proficiency in Microsoft 365 applications-Word, Outlook, Excel, and data entry.
- Ability to learn an ERP/CRM systems.
- Strong communication skills, both written and verbal.
- Ability to collaborate effectively across departments.
- Excellent phone etiquette and a professional demeanor.
- Upbeat and personable with a customer-centric approach.
- Strong attention to detail and a sense of urgency.
- Ability to adapt and pivot as needed.
- High school diploma or equivalent; additional education in customer service, supply chain, distribution, or related field is a plus.
- Experience with ERP's or CRM systems a plus but not required.
- 1+ years of proven customer service experience.
Work Schedule:
- 40 hours a week; 9 am - 5 pm, Monday - Friday, in the office.
- We prioritize flexibility and work-life balance to ensure your professional and personal life harmonize seamlessly.
- Hourly rate: $20 - $22 per hour.
- Paid Time Off:
- Generous paid vacation, holidays, sick time, volunteer time off, and floating personal days to recharge and rejuvenate.
- Health Benefits:
- Medical, dental, and vision benefits kick in after just 30 days, ensuring you and your family are well taken care of.
- Retirement Plan:
- Secure your future by joining our 401K retirement plan with a company match, providing financial peace of mind.
- Supplemental Health Benefits:
- Additional benefits designed to support your overall well-being, reflecting our commitment to your holistic health.
Established in 1972, DACO has been a beacon of honesty and integrity in the material handling industry for almost five decades. Our journey, rooted in commitment, has allowed us to carve a distinctive niche for ourselves in the Northwest and beyond. Today, our expansive warehouse is a hub for a diverse range of material handling products, showcasing our unwavering dedication to meeting our customers' needs.
What Sets Us Apart:
- Legacy of Honesty and Integrity: Since our inception, DACO has stood out from the competition by upholding principles of honesty and integrity, shaping our identity in the industry.
- Comprehensive Product Range: From compact handheld totes to robust pallet racking and everything in between, DACO boasts an extensive inventory to fulfill the diverse requirements of our customers.
Our Impact on Your World:
- Everyday Applications: DACO's material handling solutions are woven into the fabric of your daily life, impacting everything from the production of goods to their transportation and distribution.
- End-to-End Support: Whether it's a simple design or a complex integration, DACO takes pride in handling customer needs from concept to completion, ensuring a smooth and efficient process.
Join Our Team and Be Part of the DACO Legacy: Embark on a fulfilling career with DACO, where every interaction counts. As a Customer Service Representative, you'll contribute to our rich history of integrity and play a pivotal role in providing exceptional service to our valued customers. Join us in shaping the material handling landscape and making a difference in the world around us. Be a part of DACO - where experience meets innovation, and integrity defines our journey!
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DACO Corporation