Customer Service Representative

The Tesla Body Repair Program is seeking a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.
Responsibilities

• Work scheduling maintenance
• Liaison between Customer Claim Specialists and the Body Shop
• Vehicle arrival preparation
• WARP and CCC administration arrival
• Customer communication and expectation
• Rental coordination and hand off
• Vehicle status updates
• Material and supplies reordering
• Repair review and delivery

Requirements

• Certificate from Vocational School in Collision Repair preferred
• Excellent written and verbal communication skills as well as the ability to follow instructions
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Microsoft Office experience preferred
• Must be willing to train others
• Must be comfortable working in a collision shop environment
• Ability to work independently in limited supervision environments
• Must be at least 18 years of age

Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program