As the People Services Coordinator for Bergdorf Goodman Store functions, you'll provide administrative and transactional support while creating a best-in-class people experience, in addition to partnering with the People Services Business Partners on employee engagement activities and project-based tasks. You’ll also be responsible for interfacing and problem solving with several business partners including Finance, Legal, Product & Technology, Recruiting, Benefits, Payroll, Compensation and People Services Operations. You and the team benefit from NMG's Way of Working, which is a framework across all teams to work smarter, be present, and integrate work and life in a way that empowers you and others. You'll report to the People Services Manager for BG Stores and work a hybrid schedule.
What You’ll Do
- Support People Services team with onboarding activities including payroll setup, I-9 documentation, completion of necessary paperwork, ordering equipment, new hire systems set up, employee badge requests and data entry.
- Provide general administrative support for People Services programs including compensation, benefits, 401k, onboarding, performance management, and policy compliance.
- Serve as point of contact for both corporate merchant, marketing & customer pyramid general associate inquiries regarding policies/procedures.
- Conduct audits to ensure compliance, including employment eligibility (I-9), timekeeping, and required legal training.
- Administer & oversee electronic KRONOS timekeeping system including processing edits/corrections to electronic timecards.
- Create a seamless onboarding experience for all new hires: collect and process all new hire documentation, review background checks, coordinate new hire set up, review I9 documentation, etc.
- Facilitate new hire orientation in partnership with People Services team members.
- Process HRIS transactions for all employment life cycle changes such as new hire and personnel actions, promotions, terminations, organizational changes, etc.
- Process employee terminations including coordinating and conducting weekly exit interviews, prepping paperwork, coordinating final checks, and aiding with the exit process and asset collection where needed.
- Responsible for maintenance of confidential personnel files. Proactively manage People Services systems to ensure data integrity.
- Assist with employee LOA Management; meet with associates to go over leave process/policies, manage communication with Matrix and updates to business as needed.
- Oversee administrative process regarding employee on-site injuries.
- Research, troubleshoot and resolve issues related to general employee inquiries.
- Work alongside People Services team to ensure all issues are resolved and escalated if/when necessary.
- Perform other ad hoc duties as needed, in support of the overall People Services team.
What You Bring
- At least 1 year of administrative support (in People Services / HR office preferred)
- Ability to communicate to all levels of employees
- Exceptional organizational skills with strong attention to detail
- Ability to manage multiple tasks simultaneously
- Basic understanding of major employment laws
- Exceptional customer service skills
- Experience with PS information systems; Oracle, Microsoft Office Suite, Applicant Tracking Systems & UKG (preferred)
- Passion for People Services and personal growth
- Must be available to work onsite in office multiple days per week
- Must be willing to work a flexible schedule based on business need