Clinical Ambulatory Services Rep II

Job Description
We're hunting for a Clinical Ambulatory Services Rep II, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas Children's healthcare setting. To help coordinate flow and provider schedules to effectively manage patient care.
Think you've got what it takes?
Job Duties & Responsibilities
Demonstrates positive and effective interpersonal skills, communication, and customer service skills.
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
Obtains translation services as needed for customers.
Participates in meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Facilitates the appointment check-in procedure
Coordination of Schedules.
Provides high quality, cost-effective patient care for clinicians and the patient/family.
May collect specimens and perform Point of Care Testing.
Facilitates patient flow as the scheduling master for the clinic.
Skills & Requirements
H.S. Diploma or equivalent preferred College degree in related field
Required Certifications and Licenses
CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association
(AMCA)
EMT - Emergency Medical Techn by the Texas Department of State Health Services
EMT-A - Advanced EMT by the Texas Department of State Health Services
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services
LIC PAR - Lic-Paramedic Texas Department of State Health Services
NCMA - National Cert Med Assistant National Center for Competency Testing
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals
RMA-AAH: American Allied Health American Allied Health
RMA-AAMP: American Association of Medical Personnel American Association of Medical Personnel
RMA-AMT: American Medical Technologist American Medical Technologist
RMA-ARMA: American Registry of Medical Assistants American Registry of Medical Assistants
Required 2 years' Experience in a clinical/direct patient care setting
Preferred 2 years' Experience in a healthcare setting and customer service-focused industry and Outpatient clinic operations experience
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.