district manager

Looking for people who want to make an impact and difference in a company.

District Manager

A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers' expectations.

Responsibilities

• Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately for the business, including key positions like inspectors in all N.C. locations.
• Collect and review KPIs on an ongoing daily basis, including mid-day 1 PM results to confirm we are pacing to hit goals or make changes to improve and control labor if needed.
• Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities, and wins at the location.
• Send the agenda for the following week no later than Saturday at 7 PM to RM.
• Be the cheerleader for your teams, maintaining a high level of positivity and motivation at all times.
• Hold your team accountable through performance management, providing recognition when things go well and addressing issues when they do not.
• Deal with claims, warranties, and customer complaints that exceed $100 or your store leadership’s abilities.
• Complete Personal Action Forms for any employee changes, terminations, transfers, vacations, payroll deductions, and pay changes.
• Grow the business by increasing customer count and maintaining current fleet accounts.
• Conduct interviews and recruit to always improve your market.
• Manage social media customer feedback and Google reviews, taking action if required.
• Verify payroll accuracy every Thursday, ensuring correct breaks, times, and that your team gets paid correctly.
• Verify and approve all orders while staying within budget and ensuring product availability.
• Respond to all emails, especially closing emails from your teams, with detail, professionalism, and positivity.
• Ensure cross-training and readiness for turnover, especially in management positions.
• Support company incentives, initiatives, and contests to motivate your team and encourage competition.
• Complete all administrative tasks by Monday at 8 AM, especially payroll, bonuses, and new hire packets.

Expectations

• Work 5 days, 50 hours in stores, but be engaged and available when needed.
• Be a true leader and build a team that enjoys and takes pride in their work.
• Increase sales, control costs, and ensure profitability.
• Teach, train, coach, and motivate your teams to help them achieve bonuses.
• Delegate tasks to the correct team members and follow up to ensure completion.
• Perform performance management effectively.
• Ensure a great customer and employee experience.

Strengths Needed for the Position

• Leadership skills, conflict resolution skills, and the ability to listen and learn.
• Self-motivated to work with little to no supervision.
• Accept responsibility for all things and people in your charge.
• Strong communication and computer skills (Excel, Word, email, text, Zoom).

Primary Focus Should Be

• Ensuring each employee and customer has a great experience.
• Recruiting and staffing the business for growth while controlling costs to ensure profitability.
• Teaching, training, and enforcing strict adherence to processes and procedures to prevent damage claims and customer complaints.
• Delivering on KPIs, including sales, customer count, payroll cost, and profitability.
• Ensuring employee and customer safety, including workers' compensation and shop liability.

Secondary Focus Should Be

• Facility and equipment repairs and maintenance.
• Curb appeal.
• Recruiting.
• Fleet account management.
• Online training completion.

Positive Impacts When the Job is Done Well

• For Company:
  • Profitability and continued growth of new locations.
  • Reduced turnover and longer tenured staff, especially in key positions.
  • Increased customer counts.
• For Teammates:
  • Promotion opportunities.
  • Performance-based pay rate increases.
  • Bonuses.
  • Job security.
• For Customers:
  • Better and more consistent service that exceeds their expectations.
  • Trust that A Plus Automotive will always do the right thing.

Negative Impacts When the Job is Not Done Well

• For Company:
  • Lost business, decreasing customer counts, less profitability, and less growth.
  • Employee turnover and poor morale.
• For Teammates:
  • Less opportunities for growth and compensation increases.
  • Less enjoyable workplace.
• For Customers:
  • Less trust in our ability to deliver on the service they paid for.
  • Extended service times and less familiarity with our staff.