At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
This is a remote-based Customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of California.
What we offer
- Growth opportunity
- Competitive pay
- Annual merit bonus and incentive plans
- Extensive hands-on training and development
- All necessary tools provided
- Medical, vision, dental and life insurance
- 401(k) with a company match
- Paid vacation time and paid holidays
- Tuition assistance
What you will do
- Assumes role as onsite lead for 1-2 other Repair Technicians by managing workflow and day-to-day Customer needs.
- Responsible for mentoring less experienced Repair Technicians.
- Repairs stainless surgical instrumentation.
- Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance, and inventory.
- Partners with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for assigned accounts.
- Identifies and escalates risks and issues within Customer accounts timely and effectively.
- Collaborates with assigned team and National Asset Management team to ensure current and new account implementation is effective.
What you will need
- Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience.
- Demonstrated proficiency with operational tasks, such as coordinating, inspecting, and team collaboration.
- Must have effective verbal and written communication skills.
- Must have demonstrated proficiency with Microsoft Office and other related systems and tools.
- Must be able to meet flexible schedules with occasional early/late hours and occasional overnights.
- Must be able to pass a DOT medical exam.
- Must have a valid driver’s license with an acceptable driving record.
- Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
- Must be able to be compliant with hospital/Customer credentialing requirements.
Pay range for this opportunity is $28.00 - $39.25. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
Job Category: Service/Technical Services
Nearest Major Market: San Diego
Job Segment: Infection Control, Instrumentation, QA, Quality Assurance, Patient Care, Healthcare, Engineering, Technology, Quality