Company:
Dice
Location: Sunnyvale
Closing Date: 24/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Della Infotech, is seeking the following. Apply via Dice today!
Position: Salesforce Business Systems Analyst (Service Cloud)
Work Location: Sunnyvale, CA, USA- 94086
Period: 05/13/2024 to 05/12/2025
Fully Onsite
2 Rounds of Zoom (2 panel)
Must Have:
- Salesforce Field Service and/or Service Cloud hands-on Configuration experience, 4-6 years minimum desirable.
- Experience With ServiceMax Asset 360 Is Highly Preferred.
Responsibilities:
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support, and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affecting the Service Organization.
- Work with existing SFDC Architects to implement SFDC Service functionality.
- Interface on a day-to-day basis with other analysts, business users, super users, and IT team members to support business operations and drive change management.
- Perform configuration/system changes to meet business requirements as needed.
- Ensure proper level of testing and documentation is completed for all work.
- Lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects.
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