POSITION SUMMARY
We are seeking a dynamic and customer-focused Senior Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.
Core Duties:
- Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
- Primary goal is to sell new service maintenance agreements and truck-based service and project work.
- Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
- Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
- Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
- Mentors less-experienced Service Account Managers.
Knowledge and Skills:
- Advanced knowledge of service policies, procedures and capabilities
- Excellent verbal and written communication, including presentation skills
- Exceptional customer service skills and ability to develop strategic customer relationships
- Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large and complex accounts (existing and new)
- Strong collaboration skills internally and externally, with strong problem-solving abilities and a focus on goal achievement
- Frequent travel to job sites within assigned region
- Advanced Microsoft Office skills, including Excel, Word and Powerpoint
- Strong knowledge of CRM
Education and Experience:
· Education: Four-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
· Experience: 5+ years in direct relevant experience.
YOU Matter
PEOPLE FIRST: BUILDING TALENT BY DESIGN
At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.
If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.
If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE , SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.
Benefits:
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
Annual incentive program based upon performance, profitability, and achievement
Medical, Dental, Vision Insurance – 100% Paid for Employee
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Holidays/Vacation/Personal Time/Life Events Leave
Numerous training opportunities and company paid membership for professional associations and licenses
Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For CA the intended pay band is $110,000 - $120,000 base compensation + earned commission based on annual sales target.
For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN ****
To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
****All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ****
We are not able to offer sponsorship of employment at this time
If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.
Required Skills
Required Experience