With $5 billion in revenue and 3,800+ employees in the U.S., Mexico, and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada, and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:
- Integrity - We act honestly because nothing is more important than our reputation.
- Teamwork - We are better together.
- People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
- Accountability - We own our actions and decisions; we do what we say we are going to do.
- Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.
Description
Directs and oversees all aspects of Midas Tactical and Strategic Brand Initiatives and operational effectiveness. This position partners with TBC Shared services, directing and managing the scope, cost, schedule, internal staffing, and initiative benchmarks and ROI to drive brand effectiveness, consistency, and continuity. Prepares real-time and end output directional documentation reports for the status of initiatives and drives initiatives to successful conclusion in maximizing Midas P&L, store growth, and future brand direction.
Role responsibilities include strategic planning; managing stakeholders, project scope, communications, resources, finance, promotions, change requests, procurement, risk, IT, quality, project schedule, field deployment, vendors, and business continuity and management (USA / Canada).
Job Responsibilities
- Process owner of Midas future strategic direction relating to platforms, unit economics, product/services offerings, brand productivity for new and existing locations.
- Creator and initiate owner to produce brand continuity programs for brand and operation standards/needs for present and future customer base and future industry trends in the mobility sector in existing and new markets.
- Gathers, assembles, and analyzes key data to enable financial oversight of strategic initiatives.
- Owns vendor management/programs in Canada to be consistent with US Operations.
- Manages DVI, ADAS, Modern ICE, Hybrids & EVs tactical and strategic plan execution working in conjunction with franchise brand leadership, TBC support departments, and franchisees in building awareness, programs, training materials, communications, and program execution to drive top-line sales and increase shareholder value.
- Identify as the corporate platform process and product owner across the enterprise for all things with emerging vehicle technology (EV website, ADAS, Training, Equipment, Diagnostic Tools, etc.).
- Work with cross-divisional teams and Shared Service groups to build consensus on strategic objectives, goals, and implementation plans.
- Develop EV certified locations across the enterprise (Midas) to support OE & Fleet strategies supporting TBC Vision.
- Model ROI for store investments to grow into new segments.
- Creates and Leads Pilots programs for ADAS and other software maintenance services to develop solutions for Automotive Retail across the enterprise.
- Conduit between Midas field, TBC corporate functional teams & Franchisees: Controls Midas Governance Process Streams.
- Coordinates with cross-discipline team members to make sure that all parties are on track with Midas specific initiatives requirements, deadlines, and schedules.
- Drive project teams in identifying and providing methods for mitigating risks, completing tasks, and resolving issues in a proactive manner.
Qualifications
- 10-12 years’ experience with a similar employer/industry with Franchise Operations and Development.
- Bachelor’s degree in Finance, Business or related field of study; MBA desirable.
- Previous experience in a franchise operation with wide geographical footprints.
- Strong written and verbal communication skills.
- Excellent organizational skills.
- Strong working knowledge of MS Word, Visio, Excel, PowerPoint, and Share Point is a must.
- Strong analytical skills and the ability to quickly grasp new concepts and use a facilitative style to gather information for decision making.
- Results-oriented and capable of handling multiple tasks at once.
- Excellent customer service orientation and experience in business-related interactions.
TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability.
- Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Develops Talent: Developing people to meet both their career goals and the organization's goals.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.