Business System Analyst

Pay Range: $60-65/hr

Job Description: Issue Management-related role:

• Review auto-generated data quality issues and self-identified data issues from line of businesses (e.g., review issues reported, understand problem statement/root cause, perform quality assurance, survey for downstream impact and risk assessment) by coordinating and driving meetings with appropriate Subject Matter Expert.
• Partner with Subject Matter Expert and business or technology stakeholders to drive high severity self-identified data issues to remediation.
• Have an in-depth understanding of issue management tool (i.e., ServiceNow), business intelligence tool (i.e., ThoughtSpot), and the process (including issue lifecycle) for self-identified data and systematic generated issues to provide support and guidance to end users. Identify and solicit for improvement opportunities.
• Perform operational activities to ensure data governance reporting / metrics are up to date.
• Prepare power point deck for various data governance working groups/forums (e.g., Cross Data Issue, weekly business office hours) including finalizing agenda and documenting minutes with action items assigned to appropriate owner.
• Create, enhance, and implement procedural document and training materials for Data Governance (how to guides, FAQs, rules of the road

Skills:

• 5+ years of experience
• Data governance (issue management) being compiled of problem solving, root cause analysis, pushing to closure
• Data analysis workflow
• ServiceNow