Housing Specialist

About Us:
Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a wide range of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, blending innovative leadership with a passion for social and economic justice. We welcome candidates from diverse backgrounds who are inspired by our mission and eager to create meaningful change.
Position Overview:
We are seeking a qualified and client-focused Housing Specialist to join our Neighborhood Preservation Program, supporting our Eviction Prevention Program. This role plays a vital part in assisting low-income families with the resources they need to achieve housing stability. The Housing Specialist will help clients identify necessary supports, provide assistance with applications, offer housing education, and facilitate workshops, as well as conduct community outreach.
Key Responsibilities:

• Interpret and apply housing policies, procedures, and regulations according to federal, state, and local laws.
• Manage housing assistance caseloads to ensure timely service delivery, including intake assessments and facilitating "Know Your Rights" workshops.
• Conduct community outreach and serve as a liaison to landlords, service agencies, and community organizations.
• Deliver integrated case management services aimed at addressing complex housing challenges, and assist clients in developing actionable housing plans.
• Provide application assistance for housing programs and process requests for support in a timely manner.
• Track and document program milestones, inputs, and outcomes in Salesforce and HMIS systems.
• Facilitate monthly workshops, webinars, and community events on relevant housing topics.
• Establish and maintain professional relationships with landlords, community organizations, and other stakeholders.
• Negotiate housing contracts and provide mediation between participants and landlords as needed.
• Participate in staff meetings, training sessions, and professional development activities.

Qualifications:

• Bachelor's degree in Social Work, Human Services, Urban Studies, or a related field is preferred.
• Minimum of two years of experience in client services, housing assistance, or a related field.
• Strong knowledge of NYC housing regulations, eviction prevention practices, and case management principles.
• Bilingual in English and Spanish is required.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency with database systems such as Salesforce and experience in managing social media platforms.
• Ability to conduct virtual meetings and provide remote counseling services.
• Strong attention to detail and a commitment to maintaining confidentiality.

What We Offer:
Queens Community House provides a competitive salary commensurate with experience and a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Life insurance and flexible spending accounts (FSA).
• 403(b) retirement plan.
• Paid Family Leave, with full pay during approved leave periods.
• Up to 17 annual leave days, 12 sick days, and specified federal holidays.
• Ongoing professional development, training, and networking opportunities.

At QCH, we believe in fostering a workplace that promotes inclusivity, equity, and support. We are committed to providing equal employment opportunities to all, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
Join us and be part of a team that's making a difference in Queens!
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