Customer Success ManagerRemoteCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.What You Will Be DoingUphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduledOversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journeyManage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business ReviewsDevelop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customersUnderstand our customer’s organizational structure and develop relationships with key business stakeholdersUnderstand our customer’s business and link customer goals to compelling solutions to be deliveredProactively assist in problem resolution, both internally and externallyKeep accurate records, including documented customer service actions and discussions.Escalate issues appropriately to Services, Support, Product, etc.Develop compelling recommendations, with strong close rates for add-on businessInvest in developing both self and others, as well as contribute to organizational efforts, as requiredYour Qualifications5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related fieldDemonstrable success in collaborating with and influencing cross-functional stakeholders and executivesProven ability to work in a fluid environment, with limited processesExcellent communication and presentation skills directed at both business-oriented and technical audiencesA few things we have to offer:Competitive compensationGreat Healthcare + Dental + VisionFlexible PTOCulture of support, encouraging Life-Work balance401k matchFSA and HSA optionsEmployee Assistance ProgramPaid Parental LeaveRepresenting a company with 4,000+ clients and a 99% retention rateAccelerated title and salary growth potentialA fun and energetic work environment that makes you excited to go to work every dayCleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.