Reservations Agent

Company Overview
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Position Summary
The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
Responsibilities

• Responsible for handling all incoming reservation requests and cancellations via phone, email, etc.
• Support inputting of group room detail into Opera from Sales team as needed.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Remain up to date with hotel information, local attractions, restaurant, and transportation options.
• Receive and respond to left messages and email messages in a timely manner.
• Input group rooming lists using reservation systems.

Requirements

• High School diploma or equivalent
• Experience working in a luxury or upscale property preferred.
• Excellent communication skills, including the ability to speak, read and write fluently in English; Bi-lingual is a plus.
• Ability to work a flexible schedule to include weekends and holidays.
• Experience utilizing Opera is a plus.