Client Service Associate

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The primary role of the Client Service Associate is to provide administrative support to our advisors and their staff as well as the ICA Group home office team. This role will be the primary point of contact for advisors and their staff helping to provide an unparalleled service experience. The ideal candidate will have a strong attention to detail, excellent customer service skills both written and verbal, and a proven ability to adapt to a changing work environment. We highly value in-office collaboration and prefer candidates who can work onsite daily at our Denver, CO office. However, for exceptional candidates, we are open to considering a flexible work arrangement, which includes hybrid or remote options.

Responsibilities:

• Assist in onboarding new advisors and their staff.
• CRM (Redtail) management, keeping the database up to date and being a subject matter expert.
• Service escalation and general problem resolution:
  • Provide service and support to advisors and their staff; research and resolve issues or miscellaneous questions from the advisors’ staff.
  • Work closely with the Service 360 team for service escalations resolutions.
  • Ownership of inquiries and requests; communicate with LPL internal departments to ensure advisor’s offices expectations are met for resolution.
• Assist with timely management of communications, including written, telephone, email, and voicemail.
• Work as a liaison between broker dealer (LPL) and advisors; manage relationships.
• Conduct proactive outreach to advisors and their staff.
• Provide home office support:
  • Facilitate day-to-day operations in the Denver home office, provide technology assistance, active in Webex and Microsoft Teams.
  • Participate in department initiatives and projects as needed.
• Understand firm policies, procedures, and digital capabilities that will allow interaction with advisors and their staff.
• Support the team’s marketing efforts by maintaining marketing materials, including digital and social media platforms.
• Act as a point of contact for technology projects, migrations, equipment installs/replacements.

Qualifications:

• 2+ years’ broker dealer and Client Service role or similar.
• Experience working with Financial Advisors, Branch and Home Office support teams.
• Bachelor’s degree with a focus on business, finance, or another business-related field or equivalent experience required.
• Familiarity with the financial services industry.
• Excellent communication skills, able to explain complex information clearly and simply.
• Strong technology/computer ability.
• Proficient knowledge of Microsoft Excel, Word, and PowerPoint; CRM applications (Redtail).
• Strong analytical skills and ability to research information.
• Attention to detail, time management skills, and problem-solving skills.
• Thrive in a fast-paced and growing environment.
• Willingness to adapt and take on additional responsibilities. Demonstrates drive, initiative, and motivation.
• Flexibility in job duties/role.
• Highly collaborative with the ability to work as a team member or independently as needed.

Preferred:

• Series 7 & 66 licenses or ability to obtain.

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.