SUMMARY: The Correspondent Customer Service Representative position assists the Correspondent Banking Officer with providing superior customer service to the banks respondent clients. This role is responsible for facilitating the opening of new accounts and assisting in creating daily, monthly and quarterly reports as required by the banks regulators, senior management and Board.JOB DUTIES AND ESSENTIAL FUNCTIONS:Provide clerical support and calendar management to the Correspondent Banking.Provide superior customer service to respondents and entire customer base in a friendly and courteous manner.Possess sufficient knowledge of the banks correspondent banking and wholesale banking products and services and respond to all inquiries accordingly.Provide information to respondents on their account status, balances, rates, etc.Open new bank accounts according to TexasBanks rules and guidelines.Improve customers banking experience by ensuring that all their challenges and issues are addressed fully and in an expedient manner.Ensure that all the banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with in daily processes.Be the liaison between the correspondent bankings customers and internal departments - wire room, commercial lending, mortgage, and other third-party service providers.Assist in the maintenance of the Respondent Database, the creation and distribution of Quarterly Regulation F updates, and the sending out of account rate updates.Channel complex customer questions and challenges to the appropriate personnel for effective resolution.Update skills by participating in professional training, attending courses as instructed by management, and be willing to contribute acquired knowledge to the banks development.Perform other duties and special projects as assigned.WORKING CONDITIONS:Air-conditioned office environment.Consistent andtimely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.PHYSICAL DEMANDS:Sit for extended periods of time.Walk, stand, bend, squat, twist, and reach.Simple grasping and fine manipulation.Extended keyboarding.MINIMUM REQUIREMENTS:High School Diploma or equivalent.Five (5) years of banking customer service.Ability to use standard computer software, Microsoft Office Applications (Outlook and Excel).Quickly learn to navigate and operate job-specific software and web-based applications.High level of professionalism and ability to maintain customer confidentiality.High attention to detail and accuracy.Problem-solving skills.Excellent organizational and prioritizing skills, with particular attention to following through.Excellent verbal, written, and interpersonal skills.Flexibility to deal with interruptions, changing priorities, and deadlines.Ability to plan, prioritize, meet deadlines, manage multiple tasks, and work under pressure.Interpersonal skills, including courtesy, tact, and diplomacy.Effective time management skills.Self-motivated with a high level of accountability.PREFERRED REQUIREMENTS:Bilingual in English and Spanish is preferred.Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orienta