Case Manager - Bilingual English/ Spanish or English/French

Description

  St. Teresa’s is a newly established Catholic Charities site serving New Yorkers who arrived in the United States on or after January 1, 2022, residents of the neighborhood and the local parish. The site provides intake and comprehensive case management to individuals and families seeking a wide range of social services, access to food and essential household items, and in need of supportive services to improve their well-being. The site is a designated satellite serving asylum seekers. Salary -$27.47 -$30.22 this is a non-exempt hourly position based on a 35 hours work week or $49,995.00 - $55,000.00 annually.

Essential Duties and Responsibilities include:

• Provides effective engagement, assessment, service planning and follow-up using a strength’s based and trauma informed approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
• Conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate needs and longer-term goals.
• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self-advocacy.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities (especially those co- located at the center).
• Enters information into Data Management System(s).
•  Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 9:00am to 5:00pm, some Saturday as needed. Additional hours may be required to meet program deadlines, or client needs.

Qualifications:

• Bachelor’s degree preferred or four years of experience in the social services field.
• Bilingual, English Spanish required. 

• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and the ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce Platform.

Working conditions and physical demands required :

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.
• Travel for staff meetings 10% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Work with clients who require consistent support, some under potentially stressful conditions.
• May be deployed to other locations as needed.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.