CHL - PACT 2 - Peer Counselor / Case Manager, Worcester , Full Time

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, On Call - Required, Weekends (Saturday and Sunday)

Scheduled Hours:

8:30am - 5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0823 PACT 2

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary:

Under the direction of the Program Director, the Case Manager will provide Person Centered, strength-based case management to Adults with Severe Mental Illness (SMI.) The Case Manager works in partnership with the other members of the Client's Mini Team, which includes Clinicians, Nursing, Peer Support and Prescriber Services.

Essential Responsibilities:

• Develop and maintain rapport with individuals
• Provide telephone outreach and home/community visits if needed.
• Provide "hands-on" case management support to clients, including providing short-term transportation to support engagement with providers and social services.
• Link individuals to resources and valuable information to improve health and wellness.
• Help advocate for individuals to improve their access to care.
• Complete required written documentation per program expectations.
• Perform case management tasks utilizing life experiences to help and aid understanding to both consumer population and to staff.
• Provide peer support services such as information, training and advocacy in order to assist individuals regain control over their own lives and over their own recovery process
• Facilitate mutual support and self-help groups
• Demonstrate an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Help guide consumers in developing WRAP and or other wellness plans
• Provide supervision for consumers while on unit.
• Assist consumers with researching placement and benefit options.
• Assist consumers with applying for and securing housing and benefits.
• Assist with and contribute to multi-disciplinary planning.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
• Grade C02 Case Manager I: Associates degree in Human Services or HSD or HISET.
• Grade C04: Case Manager II: Requires a Bachelor's degree; preferably in the field of psychology or human services.
• Experience working with addictions and mental health issues.
• Effective communication and listening skills.
• Comfortable working independently and within a group.
• Flexible yet organized.
• Bilingual (Spanish/English or Vietnamese/English) a plus.
• Must have a current valid US-issued driver's license and ability to provide registered, inspected, and insured automobile for work related purposes including transporting clients in your own vehicle.
• HSD or equivalent is Required for this role. Associates degree or bachelor's degree in human service field is desired.
• Ability to hire, train, supervise and evaluate program staff and to ensure that required competencies are maintained.
• Ability to oversee clinical operations including behavioral and rehabilitative treatment planning for mental health and substance abuse clients.
• Demonstrate effective communication with consumers, staff, peers, and other professionals.
• Operate program in an efficient and effective manner ensuring compliance with BSAS, DPH, HUD, DMH and MAP regulatory requirements.

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, clickhere

• Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

• Previous/current participation in MH system as recipient of service and a willingness to convey this experience as relevant, and must be certified or be eligible for the Mass Peer Specialist training and be certified within 6 months of being hired.
• Lived Experience Required
• Bilingual candidates are strongly encouraged to apply
• Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including transporting clients in a personal vehicle and travel between work sites
• Must be able to pass a CORI background check

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.