Job ID: 2809542 | Amazon.com Services LLC
As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses.
The Selling Partner Trust (SPT) team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.
We are looking for a Customer Obsessed Sr. Program Manager leader with exceptional attention to detail and analytical skills. This role requires working closely with policy and international stakeholders, and it requires close coordination with operations, tech, and leadership teams to deep dive gaps across both process and tech, and to scope their impact on various projects and programs.
The ideal candidate will be able to effectively Earn Trust, get stakeholder buy-in and drive change, identify opportunities to continuously improve program efficiency through operational optimizations and automation, and ensure compliance with escalation procedures and SLAs.
Key job responsibilities
- Work with stakeholder teams to identify pain points and scope out large high impact projects, synthesizing insights for Amazon Sr. Leadership updates on a regular basis.
- Know the ins and outs of specific account/listing policies and surface debates to leadership for decisions.
- Once a decision is made, evolve a plan and timeline for execution.
- Develop a roadmap and metrics to measure progress of the initiative owned, and write reports/documents detailing progress to leadership on a frequent basis.
- Liaise across functions to drive projects, performance, and help clear issues and bottlenecks.
- Work with technology teams to scope out and drive any tech changes that are needed.
Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny. Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.
A day in the life
Protect our selling partners' selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and be an effective writer.
About the team
We are a mission driven team from the ground up focused on building trust with our Selling Partners. We aim to be the voice of the seller in our work and help drive the success of our SPs in the store. This team is for you if you are a self-starter, curious, and want to drive measurable improvement to sales for our selling partners and stores.
Positioned at the forefront of Amazon's store integrity, our work has a significant impact, maintaining trust and reliability. High visibility across the org and with our SPs underscores our commitment to upholding Amazon's highest standards.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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