As a Telecom Product Manager, you will play a crucial role in owning the success of our Voice & Messaging products to drive revenue growth and expand Natterbox's market presence. As a global voice and omnichannel provider, the reach and availability of numbers, price competitiveness, and additional services are key differentiating factors in a highly competitive marketplace.
You will manage telecommunications providers' product lifecycle and maintenance, align with regulatory requirements, and collaborate with cross-functional teams to execute and implement partners, products, and services. This role requires exceptional communication and relationship-building skills, as well as a strong understanding of the mutual go-to-market opportunities for our customers.
Key Responsibilities
- Guide the development and maintenance of telecom products, ensuring they meet industry standards and customer needs.
- Continuously research and stay updated on telecom industry trends, competitor products, and compliance/regulatory mandates, using these insights to influence our product development.
- Maintain our global telecommunications product knowledge base.
- Drive strategic telecommunications projects from beginning to end with the capability of making critical decisions under pressure and ambiguity.
- Perform market research to identify opportunities & challenges to achieve the company's business objectives & growth strategy.
- Engage with internal and external stakeholders, serving as a subject matter expert for the telecom products in our portfolio.
- Manage customer-facing telecommunications pricing & packaging and ensure alignment with the broader product pricing strategy.
- Manage tactical projects that influence both telecommunications and related product areas.
- Assist the business with legal, compliance, and regulatory matters such as processes, reports, inquiries, and/or escalations.
- Engage with our regulatory team to ensure our products are compliant with the global regulatory authorities and are aligned with market standards.
- Coordinate with telecommunications suppliers in aspects including service purchasing, contract negotiations, supplier onboarding, escalations, or vendor performance.
Requirements
- Comprehensive knowledge of PSTN (Public Switched Telephony Network) products - call termination, various types of telephone numbers.
- An understanding of the architectural components of VoIP (Voice over Internet Protocol) environment, its capabilities, and technical and legal limitations.
- A business degree, technical degree, or directly related experience is preferred.
- Understanding of legal challenges in the telecommunications world (STIR/SHAKEN, Emergency Services, Robocalling, Law Enforcement inquiries).
- Understanding call detail records & pricing complexities - domestic vs international calls, Origin-Based (A-number) Pricing, inter/intrastate calls.
- Understanding of telephony architecture & solution offerings for cloud-based SaaS models.