Director, Commercial Claims (Carmel, IN or South Bend, IN)

Director, Commercial Claims (Carmel, IN or South Bend, IN)

This position is responsible for the overall ownership and direction of the agency’s claim operations, technical, operational, and financial administration management supporting Allied Solutions Commercial Insurance Agency’s Commercial Claims department. This leader will have a mastery level of experience in the technical aspects of the Commercial Claims loss experience. The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation and culture of financial success for Commercial Claims product and service. The position will require a deep level of expertise in commercial property & casualty, financial institution bond coverages and policies.

Responsibilities:

• Responsible for annualized loss and claim projections set by the carrier.
• Overseeing, monitoring, investigating claim related decisions and losses associated with property and casualty claims.
• Managing and handling client and insurance carrier related responsibilities including reporting, tracking, and monitoring losses and premiums.
• Fostering relationships and providing key leadership communication with stakeholders including Senior and Executive levels, sales professionals, financial institution clients, and insurance carrier product and program management.
• Overseeing the program’s financial profitability, focused on key financial metrics including loss reserves and claim frequency and severity KPI’s.

Commercial Claims Program Financial Optimization (25%):

• Ensuring the overall optimization of the Commercial Claims Program.
• Developing and deploying claim strategies that ensure financial, quality, and service KPI’s for the commercial claims department.
• Delivering meeting and communication cadence with key stakeholders.
• Developing and communicating loss projections that feed into overall program performance.
• Ensuring timely and accurate claim reserve actions that feed the financial performance for the program.

Commercial Claims Management (25%):

• Providing leadership to the team and ensuring the accurate and timely adjudication of Commercial Claims.
• Investigating, overseeing, and monitoring all Financial Institution segment claims.
• Providing guidance and mentorship to direct reports.
• Developing and deploying claims operational practices to ensure compliance with regulatory requirements.

KEY Stakeholder Communication, Program Reporting, and Administration (15%):

• Analyzing market and economic trends for areas of improvement.
• Notifying Risk Management and Account Managers/Executives of claim issues, large losses, and policyholder complaints.

Insurance Carrier Management (15%):

• Monitoring Insurance Carrier performance.
• Leading quarterly claims meetings with carriers.

Team Management (20%):

• Supervising, coaching, and supporting the team.
• Allocating resources effectively to ensure optimal utilization.
• Handling all personnel matters involving direct reports.

Qualifications:

• Bachelor’s degree or equivalent education required.
• Property & casualty license required.
• 8 – 10 years of relevant work experience required.
• 5 – 6 years of leadership experience required.

We offer our employees a robust compensation package! Our comprehensive benefits include medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.