Health Benefits Analyst II-Behavioral Health (Open & Promotional)

Salary : $5,955.73 - $7,448.13 Monthly
Location : County of San Mateo, CA
Job Type: Full-Time
Job Number: E484F
Department: Behavioral Health and Recovery Services
Division: Behavioral Health and Recovery Administration
Opening Date: 10/24/2024
Closing Date: 11/13/2024 11:59 PM Pacific
Bargaining Unit: 37
Description
San Mateo County Health is seeking an experienced individual for the position of Health Benefits Analyst II-Behavioral Health . Health Benefits Analysts, under general supervision, perform a variety of tasks involved in determining eligibility and enrollment in healthcare financial assistance programs for families and individuals including screening and assisting with the application process for County, State and Federal health insurance programs; determine initial and continuing eligibility for one or more programs in accordance with established procedures; and coordinating and conducting outreach, enrollment, retention and utilization activities; and perform other related duties as assigned.
There is currently one regular vacancy in the Behavioral Health and Recovery Services (BHRS) Division located in San Mateo, but will regularly travel throughout the County to perform outreach events, health insurance enrollments, home visits, meetings, etc.
Primary responsibilities include, but are not limited to:

• Preparation for and conducting of individualized enrollment appointments into Title II (SSDI) and/or Title XVI (SSI) via phone, video chat, or in person; requires frequent travel to various County-run facility sites, community provider sites and home visits.
• Conduct individualized one-on-one health insurance screening and enrollment appointments while applying the general rules of motivational interviewing in addressing common communication barriers, including enrollment into Medi-Cal (all programs), Covered California, ACE County, CareAdvantage, commercial Medicare Advantage and/or Prescription Drug Coverage plans; requires frequent travel to various BHRS clinics, community provider sites and home visits.
• In-person, phone or video chat assistance with Title II (SSDI) and/or Title XVI (SSI) appeals at the Reconsideration and/or Administrative Law Judge hearing level.
• Assist with outreach and enrollment activities performed in coordination with Correctional Health and the Sheriff's Office at the San Mateo County jails, Maguire Correctional Facility and Maple Street Correctional Center in Redwood City, as well as BHRS' Service Connect location in San Carlos, especially for follow up on pending applications that were initiated at the jails or Service Connect.
• Assist with health insurance outreach events, including making copies and inventory of outreach materials, transport equipment and materials weighing up to 10 lbs., set up and breakdown of outreach booth or table, dissemination of information material, and on-site referral to appropriate County agency for enrollment into benefits programs such as CalFresh, CalWorks, General Assistance, Supplemental Security Income, Medicare, for all insurance programs available in San Mateo County with focus on Medi-Cal, Medicare and Covered California.
• Monthly data tracking and data analysis of in-house activities related to insurance outreach and enrollments, including review of billing reports provided by BHRS M.I.S. Finance department.

Ideal candidate will possess:

• Experience working with clients to verify eligibility for and enrollment in Title II (SSDI) and/or Title XVI (SSI).
• Two years of experience conducting one-on-one interviews with clients for evaluation of eligibility for available public and private health insurance programs offered through Covered California.
• Experience working with a broad range of clients of diverse cultures and backgrounds, and the ability to provide culturally appropriate and proficient services.
• Experience using motivational interviewing techniques and addressing common communication barriers.
• Working knowledge and experience in the eligibility and enrollment processes for the County's General Assistance program.
• Experience conducting home visits, which may have involved working in environments of filthy and odorous conditions.
• Experience and ability to transport, lift and move items and supplies up to 10 lbs. for set-up of outreach events.
• Demonstrated ability to learn new procedures, processes and stay abreast of complex Federal and State regulations and apply to practices with only limited supervision.
• Ability to work independently with minimal supervision using initiative and sound independent judgment.
• Ability to research and analyze data to identify trends.
• Excellent written and verbal communication skills.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Qualifications
Knowledge of:

• Public and community resources and programs.
• The interrelationships of the various disciplines in the health and human services field.
• Interviewing techniques.
• County, State and Federal healthcare financial assistance program policies and regulations.
• Office procedures and practices, including filing and the operation of standard office equipment.
• Basic record keeping principles and practices.
• Automated systems.
• Workload planning and prioritizing techniques.

Skill/Ability to:

• Organize and maintain a heavy workload on a current basis and within set deadlines.
• Follow instructions.
• Communicate effectively, orally and in writing with people of diverse backgrounds and cultures.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Work well under pressure.
• Work in accordance with established guidelines.
• Make independent decisions.
• Assume responsibility for assigned tasks.
• Deal effectively with divergent needs of customers.
• Interpret and apply laws, rules and regulations.
• Prepare, maintain and interpret reports and records.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Health Benefits Analyst II: One year of experience performing assessment, placement and/or healthcare financial assistance eligibility work within the last five years.

Application/Examination
Open & Promotional. Anyone may apply . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button aboveIf you are not on the County's website, please go to to applyResponses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materialsOnline applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: November 13, 2024, by 11:59 p.m. PST
Application Screening: November 18, 2024 Combined Civil Service Panel & Departmental Interviews: December 9 and 10, 2024
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Talent Acquisition Analyst: Yvonne Alvidrez (102424) (Health Benefits Analyst II - E484)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01
IMPORTANT : Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.
This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.
Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

02
Describe your experience conducting one-on-one interviews with clients in the application process for Title II (SSDI) and/or Title XVI (SSI) benefits under the Social Security Act. Include your role, the duties you performed, motivational interviewing techniques used, and length of time in position. Be specific.
03
Describe your experience in conducting outreach and enrollment assistance in the public coverage programs, particularly traditional Medi-Cal programs targeted at individuals with disabilities. Include your role, the duties you performed, the health coverage application processing tools you used, and length of time in position. Be specific.
04
Provide an example of your work experience that best demonstrates your ability to work independently, with minimal supervision, at multiple locations. Include your role, the duties you performed, types of locations, and length of time in position. Be specific.
Required Question