Portillo's is seeking a dynamic and skilled Implementation Coordinator to join our team. This role is vital in orchestrating the IT infrastructure for our new restaurant openings across multiple locations.
Our ideal candidate must be able to manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards while demonstrating strong organizational ability, task prioritization, and communication skills.
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
- Collaborate with various Portillo's departments and external partners for NRO setup, fostering a sense of teamwork and unity
- Coordinate equipment configuration and delivery for each restaurant based on a construction and opening schedule, ensuring a smooth onboarding process for new team members
- Maintain open communication channels with on-site General Contractors and 3rd party installers to create a cohesive working environment
- Coordinate with technology vendors to ensure that they deliver on availability, quality installations and complete functionality of technologies that are needed in new resturants
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
- Initiate and oversee NRO site setup in our NCR POS system, ensuring accuracy and efficiency
- Manage equipment ordering and 3rd party configuration for NROs, striving for excellence in every installation
- Conduct on-site confirmation of installation quality, upholding Portillo's high standards
- Develop and approve new or replacement equipment to continually improve our IT infrastructure
- Embrace a “whatever it takes” mentality to ensure great communication and results in terms of meeting the installation and availability of key technologies that support the timely opening of each new restaurant
Energy:We move with urgency and passion, while maintaining attention to detail
- Coordinate multiple projects simultaneously, maintaining a high level of enthusiasm and dedication
- Regularly review processes for efficiency and cost savings opportunities, driving continuous improvement
- Ensure supply chain integrity to confirm equipment availability, proactively addressing potential issues
- Routinely collaborate with key stakeholders, such as the Construction Team, NRO Team and Operations Team, to adapt to real time changes that impact restaurant opening schedules and timelines
Fun: We entertain our guests, we connect authentically, and we make each other smile
- Embrace the excitement of new restaurant openings, contributing to the growth and success of Portillo's
- Engage in creative problem-solving to overcome challenges in the IT installation process
- Celebrate successful NRO launches with the team, recognizing collective achievements
ORGANIZATION RELATIONSHIPS
Partner with operations & our development stakeholders to drive efficiency with IT’s part of the NRO process.
QUALIFICATIONS
Educational Level/Certifications
B.S. or B.A. degree preferred
Work Experience, Qualifications, Knowledge, Skills, Abilities
- A minimum of 2 year's experience in organizing and supporting technology implementation in new restaurants.
- Demonstrated skill in communicating with and effectively managing technology vendors to meet established and potentially fluid restaurant opening timelines / schedules.
- Demonstrated ability to communicate and collaborate with key stakeholders, including Construction and Operations teams.
- Oversee NRO site setup and equipment configuration in NCR POS systems, coordinating with 3rd party vendors and internal departments.
- Manage equipment ordering, supply chain integrity, and delivery to Training Centers and restaurants.
- Collaborate with low-voltage installers, General Contractors, and POS installers to confirm scheduling, progress, and installation quality.
- Ensure accuracy of 3rd party playbooks and implement updates as needed.
- Develop and approve new or replacement equipment, continually reviewing processes for efficiency and cost savings.
- Maintain strong project management and technical oversight across multiple locations and environments, including travel and flexible work hours.
- Utilize tools like MS Excel, MS Teams, LogMeIn, Asana, and various NCR technologies to support operations.
Leadership Traits:
- Establishes strong internal and external relationships at all levels through effective stakeholder engagement, providing advice, demonstrating care, and executing work through others.
- Develops others by creating a strength-based environment, offering real-time coaching, and promoting a continuous improvement mindset. Ensures qualified successors are identified and prepared to meet both their own and the company’s needs.
- Recognizes the need for change by identifying improvement and innovation opportunities. Leads with a stated vision, measurable goals and implementing purposeful adaptations to work.
- Fosters a welcoming fun environment that instills confidence and empowerment, inspiring and celebrating team members.
- Demonstrates the ability to make tough decisions, synthesize information, and find workable solutions while continually seeking better alternatives through critical thinking.
- Possesses excellent communication and interpersonal skills to work seamlessly with senior leadership and other departments. Demonstrates active listening, shares information concisely and purposefully, and remains open to different perspectives.
- Holds self and others accountable for performance, accepting responsibility for both successes and failures. Exemplifies a sense of urgency and meticulous attention to detail.
Travel Requirement
30-40% Travel
Disclaimers
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessary.