Overview
Opportunity: Event Coordinator
To provide efficient and accurate administrative and coordinator support for event planning functions in support of property sales leaders.
Potential Career Path
Sales Manager - Director of Sales or General Manager
Essential Job Functions
- Serve as meeting planning advocate and liaison to all operational departments.
- Prepare detailed resumes for groups prior to arrival and review resumes and banquet event orders (BEO’s) during weekly meetings.
- Ensure all site inspections and client visits to the hotel are successful by planning and communicating accurate details in advance to all departments.
- Coordinate and verify all aspects of conferences to include but not limited to food and beverage, banquet set-up, room requirements such as: lighting, temperature, AV equipment and internet, entertainment and leisure activities, billing, décor and other duties to meet client expectations and hotel standards.
- Work to continually improve Guest Voice scores through establishing good rapport with the client and being readily available for the guest during conferences.
- Conduct formal pre and post conference meetings when agreeable with the client.
- Ensure banquet event orders are accurate and provide all relevant information to departments in a timely manner.
- Maintain knowledge of departmental revenue and up sells as opportunities become available.
- Partner with operational team to identify and resolve issues for all groups to ensure customer satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous hotel or sales experience preferred, but not required.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.