Team Lead - Average Hourly Wage $27/hour with tip out

Job Title: Team Lead

Location: Telluride / Mountain Village, CO

Terms: Seasonal, full and part time roles available (FT minimum 32 hours/week)

Rate: $21/hour base wage, plus tips.

Requirements:

• Expect weekend and holiday work.
• Daily operations broken into morning and evening shifts.
• No previous experience required!

About Us:

Ski Butlers is the global leader in ski and snowboard rental delivery, servicing over 50 resorts in North America and Europe. Our mission is to make ski vacations convenient through team members who believe in pursuing their passion in the mountains. We have cultivated an extraordinary team culture through accountability and teamwork above all else.

Primary Responsibilities:

• Opening and closing the shop daily.
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls.
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success.

Secondary Responsibilities:

• Sizing guests in the proper equipment for orders as they come into our system.
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements.
• Assisting labor management during slow periods.
• Taking reservations and issuing refunds.

Location and Terms:

• Seasonal work, Full time and Part time positions available.
• Estimated Start Date for Team Leads is November 4th, 2024.
• FT minimum = 32 hours/week.
• $21.00 per hour base wage, plus tips and bonuses.
• Weekend and holiday work is expected.
• AM/PM shifts (hours are location specific).
• Customer service/hospitality experience preferred.

Perks and Benefits:

• Free ski pass for FT employees (minimum 32 hours per week).
• Free Alterra Mountain Company Employee pass, providing unlimited access to all AMC owned resorts.
• Access to 645+ industry discounted brands.
• Accrued sick time.
• 401K benefit and match for ALL staff members over 21 years old.
• Location specific, customer service-based bonuses (4 total in-season).