Head, Experience Excellence

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA; Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• 10 years of experience in management consulting, operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 8 years of experience with an advanced degree.
• 6 years of experience in people management.
• 5 years of experience working with executive stakeholders.
• 4 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

• Experience in service operations.
• Experience with the rollout of large-scale initiatives requiring change management, leadership buy-in, implementation, and execution.
• Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
• Ability to act as a dot connector and integrator, and commitment to finding organizational synergies and operational efficiencies.
• Advanced influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
• Passion for organizing complex information to help structure decision-making processes and align stakeholders.

About the job:
People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

The US base salary range for this full-time position is $208,000-$296,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Develop and lead a high performing team of Experience Excellence strategists. Influence through thought leadership, analytical snapshots of end-to-end experience.
• Drive alignment on a future state through deep collaboration across POps, PX and PX Excellence, and provide clear communication frameworks and strategies on behalf of People Experience. Partner effectively with the broader People Experience team, partners, and leadership to facilitate decision-making.
• Steward a service model design strategy via data-driven analyses and complex problem structuring. Gain a deep business understanding and ensure accurate decision-making through an agile mindset and aptitude for detail.
• Anticipate process breakdowns by proactively identifying obstacles within strategic plans and across organization. Conduct analyses, design projects, and implement holistic solutions to address complex problems and improve organizational effectiveness.
• Contribute to high-impact, function-wide initiatives for short and long-term projects.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.#J-18808-Ljbffr