Introduction
IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!
Your Role and Responsibilities
The IBM-Apptio Americas Customer Success - Managed Services (MS) team is a high performing team of technical and business consultants with deep expertise in the configuration and deployment of Apptio’s SaaS solutions for enabling Technology Business Management (TBM) within IT organizations. We are seeking seasoned candidates who have led and managed teams working with enterprise level technical application solution (preferably SaaS) teams and have a passion for customer success and value realization. To succeed, this individual must have the passion, energy, and innovation to work in an entrepreneurial and fast-paced environment.
You
The MS Consulting Sr. Manager is responsible for the leadership and management of a team of highly skilled consultants and leaders including the selling, enablement, staffing, and professional development of the team. This is a mission-critical role that requires strong client facing, sales positioning, and project management skills with an ability to identify and develop internal talent and leaders. The Consulting Sr. Manager will support MS team managers/leaders and project teams in a technical oversight role to reduce risk where appropriate, most often on complex solutions and configurations.
What We Expect You To Do
- Directly lead and manage a team of Consulting Managers, Team Leads, and consultants – provide mentoring and support individual career development, including coordinating quarterly and annual performance and bonus reviews.
- Collaborate with Regional Director and other Consulting Managers (US and COE based) to appropriately staff and utilize consultant team members to align with customer and project needs.
- Involved and leading/managing the sales process to position Customer Success and Managed Services, and build relationships and early credibility with customers.
- Achieve corporate annual P&L targets and metrics.
- Accountable for ensuring high quality of technical deliverables with regard to system architecture, performance, scalability, usability, and meeting client’s business objectives.
- Provides best effort scope and estimates related to major changes or timelines of technical deliverables during project delivery or in support of sales opportunities.
- Promotes and embodies a team culture that aligns with IBM-Apptio’s and global Customer Success values.
- Clearly communicates to executive management any issues that affect success of staff or customers.
- Team Development: On-going leadership and enabling of Managers, Team Leads, team members on their respective career paths.
Required Technical and Professional Expertise
- Education in Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance, or equivalent experience.
- 5+ years of leadership/management experience in professional services and positioning/selling of services, technical consulting, or another similar type of solution delivery team.
- At least 5+ years of technical consulting or software applications/SaaS experience in IT services delivery and project management.
- Technical knowledge and experience in deploying enterprise-level and/or SaaS software solutions.
- Essential Skills:
- Ability to quickly translate business requirements into an effective technical approach.
- Resilience and resourcefulness when solving complex problems.
- Strong relationship building skills.
- Excellent time management, delegation, and organizational skills.
- Client-focused attitude – a client advocate.
- Strong leadership qualities: positive attitude, adaptable, high integrity, and team focused.
Preferred Technical And Professional Expertise
- Functional knowledge and application of IT Applications in Financial Management.
- Operational knowledge of IT infrastructure domains.
- Knowledge and application of relational database concepts and/or strong MS Excel skills.
About Business Unit
IBM Software infuses core business operations with intelligence. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.
Your Life @ IBM
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday.
About IBM
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Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits, financial programs, generous paid time off, and training and educational resources.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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