Software Development Manager, Managed Operations
Job ID: 2791976 | Amazon Development Center U.S., Inc.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.
Does the challenge that comes from leading and driving large, cross-organizational projects and initiatives for one of the largest Cloud providers excite you? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions?
The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance, and efficiency to operate AWS regions.
We are in search of an experienced Software Development Manager to develop services for our customers to enable AWS to expand its global footprint. The ideal candidate will have strong technical skills, problem-solving abilities, deep customer affinity, and communication skills, to lead our operations/engineering organization.
This is a highly visible role that requires both business acumen when working with senior management, a strong technical background for understanding software engineering best practices, and technical depth for removing development roadblocks.
Our mission is to develop and maintain innovative, user-friendly, and reliable operator productivity services within AWS operation Center (AOC) that meet the evolving needs of our customers. We are committed to delivering high-quality services that improve customer satisfaction, increase efficiency, and enhance productivity by reducing time to resolve issues, consolidating resources to reduce costs, and standardizing operations. We aim to continuously improve our processes and practices to ensure that we are operating effectively and efficiently, in partnership with our customers, by understanding their pain points and sentiment.
Key job responsibilities
In this role, you will:
- Manage a team of software development engineers.
- Lead a team of SDE working to solve Managed Operations business problems for China, ESC, US-ADCs, and Commercial Partitions. You will also work with the customers to scope the projects and evaluate artifacts/solutions to ensure they meet business needs.
- Effectively hire, coach, and promote team members.
- Manage complex engineering problems and tooling efforts, decisions, and escalations. Mitigate long-term risks.
- Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment.
- Strengthen relationships with other teams, streamlining processes for optimal deliveries.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi-tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live-site operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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