Care Coordinator

Care Coordinator
Full Time | Day Shift
Pay rate starting at $22.59/hour
(based on experience)
Three Pillars Senior Living Communities is located in Dousman, WI. We are seeking caring team members willing and able to commit to our workplace values: Respect, Commitment, Fulfillment, Empathy and Fun to work in our brand new assisted living community, Riverside Lodge!
The Care Coordinator supports our mission and values by providing support to the residents of RSL through admissions coordination and care management. This position also maintains census in the building by responding to inquiries and providing tours.
What will I do as a Care Coordinator?
Housing

• Serve as grievance coordinator for Riverside Lodge.
• Actively identify and respond to resident questions and concerns in a timely manner, partnering with Executive Director (ED).
• Complete required documentation - resident's rights, grievance procedure as designated in each setting.
• Participate in Leading Age collaborative meetings for Assisted Living.
• Process resident agreement and related paperwork, including applications and contracts, financials, and other information as required.
• Oversee new studio suite readiness.
• Assist with the coordination of resident moves across the continuum.
• Manage and conduct new resident orientation.

Admissions

• Responsible for lead generation to ensure census goals are achieved.
• Responsible for lead management, prospecting, and follow up to include:
  • Initial screenings
  • Tours
  • Follow up calls
  • Finalize sale
• Use internal software for lead management.
• Coordinate new resident resources to facilitate move-ins.
• Responsible for new resident application, financial process, and final contract signing of admissions agreement.
• Participate in campus and community events to raise organizational awareness.
• Manage electronic medical record (EMR) patient profiles.
• Serve as back up for Care Navigator-SNF/Transitions Coordinator-SNF
• Provide input regarding AL marketing materials and manage AL collateral material.
• Plan, coordinate, and participate in various campus and community events and community outreach opportunities.

Care and Discharge Planning in Partnership with Nursing Team

• Educate residents and families on Advance Directives.
• Direct residents/families to appropriate agencies should legal problems arise that cannot be met within the facility.
• Educate residents/families on available financial resources - both public and private programs.
• Direct residents/families to appropriate agencies for assistance that cannot be met within the facility.
• Assist with orientation of new residents.
• Coordinate resident needs with families, friends, and facility staff by acting as liaison between them to ensure good communication for the welfare of the resident.
• Provide brief counseling interventions in resident crisis situations.

What is required in the Care Coordinator position?

• Bachelor's degree in marketing, social services, or a healthcare related field preferred.
• Minimum of 1 year in sales in a health care industry preferred.
• Minimum of 1 year in admissions/care coordination in a health care industry preferred.
• Proficient in written and verbal English and able to make sales presentations. Goal oriented, strategic thinker, result focused.
• Ability to handle hostile or emotionally upset residents and families.
• Microsoft Office skills.

What makes Three Pillars Senior Living Communities unique?
At Three Pillars Senior Living Communities , sponsored by the Masonic Fraternity, our mission is to take pride in meeting the social, physical, and spiritual needs of older adults through high quality housing and services .
Three Pillars Senior Living Communities has served our community since 1905. We feel strongly about keeping families together, which is a driving principle and one of many benefits of our continuum of care model. We provide exactly what our residents need with a forward-looking approach within Independent Living, Assisted Living, Memory Care, Rehabilitation, and Long-Term Skilled Nursing. With campus renovations and expansion underway and even more planned through 2025, employees at Three Pillars are part of exciting growth and a promise for a bright future.
Why work here?
Three Pillars Senior Living Communities offers more than just a job, but a fulfilling career where you make a difference in people's lives every day.
Our staff knows they can count on Three Pillars as a remarkable place to work, where their skills and strengths are appreciated and nurtured.
Our residents know they can trust the extraordinary people who make up the Three Pillars team to provide them with an excellent experience and a quality place to live.
Our team takes pride in their roles, in providing optimum care for our residents, and in living out our workplace values.
Our culture of caring is palpable, and best of all, when you work at Three Pillars, you are part of a family of the best co-workers and residents around.
Three Pillars cares for our Staff by offering many competitive and generous benefits and perks including:

• Excellent benefit options for part time & full-time employees including paid time off, retirement savings plans, and tuition reimbursement
• Comprehensive benefits for full time employees (30 + hours per week) including medical, dental, vision, FSA, company paid life insurance, and short- and long-term disability insurance
• Scholarship opportunities for high school & college students
• No and low-cost wellness programs including an on-site fitness facility and chair massages
• Weekend shift differential for all regular hourly employees
• Referral bonuses, employee assistance programs, and employee emergency loans
• Onsite conveniences including meal service and movie tickets
• Fun days planned by an employee committee, featuring games, resident-judged contests, casual days, and more!