Career Pathways Program Manager- Brooklyn Center Office

POSITION TITLE: Program Manager
STARTING SALARY: $66,000 - $68,500
REPORTS TO: Program Director
REQUISITION #: 1236
ABOUT HIRED

At Hired, we believe every person is one good job away from a stable and promising future. We specialize in supporting individuals whose opportunities have been shaped by historic and systemic inequities. We strive to provide coaching and skill-building opportunities at every step of their journey while helping individuals stabilize by meeting their basic needs and navigating systems of support. Through the culmination of these efforts, we believe will ultimately enable them to provide for their families, advance in their career, and pursue their purpose.

Our mission is to nurture purpose and advance economic opportunity for all through individualized employment and career services. Our values include:

• Putting People First
• Going the Extra Mile
• Advancing Equity
• Working Together

In addition to competitive salaries, Hired offers work/life balance supported by a hybrid schedule and a generous paid time off program that includes vacation, personal & health, 3 floating holidays and 12 observed holidays. Other benefit offerings include Health & Dental; Health Savings Account (HSA), Flexible Spending Accounts (FSA); Employer Paid Short- & Long-Term Disability Insurance, Employer Paid Life Insurance; 401(K) Retirement Plan with Employer Contribution; Voluntary Life, Vision, Legal Insurance, and employee referral program.

Hired is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, gender identity, national origin, sexual orientation, disability, or veteran status. Hired is an LGBTQIA2S+ friendly employer.

Hired's Career Pathways team develops and delivers short-term career skills training programs designed to help people find employment quickly in a career that provides family sustaining wages. Training is done virtually and in-person.

Hired seeks experienced and dynamic Program Manager to join our growing Career Pathways division to help expand the short-term training opportunities we offer in the community. This role will oversee the development and delivery of multiple training programs, primarily through government contracts, on a range of career areas, and be responsible for the supervision of assigned staff. Career Pathway projects leverage braided funding with staff assigned to multiple projects and supervision lines so a collaborative approach to leadership and the ability to work across teams are essential skills to this role.

The Program Manager will oversee and support (including direct service when needed) daily program operation, including recruiting, case management, assessment, training, and placement of people served in our programs; as well as reporting and ensuring compliance with all contract provisions.

The ideal candidate will have the ability to engage with employer and educational partners; and use program data, outcomes, and cultural intelligence to inform program design. Management and/or Career Pathways experience preferred.

• College degree in a major in business, social work, or a related field, plus at least three (3) years counseling or Business experience. Additional years of experience can substitute for education.
• Ability to lead diverse teams in a manner that is equitable and inclusive.
• Ability to lead by example and to mentor and guide others.
• Skills in written and oral communication.
• Ability to work effectively with others.
• Skill in teaching/coaching techniques.
• Efficient organizational and planning skills.
• Effective time management and ability to prioritize work.
• Ability and willingness to respond constructively to rapid change.
• Computer proficiency (especially in Microsoft Word, Excel, and Outlook)

• Manage and oversee the administrative and daily operations of assigned programs, ensuring compliance with governing contracts.
• Assist in establishing and implementing short and long-range goals for the program and the organization.
• Ensure that the program activities meet the specified objectives and program goals. Oversee the collection, compilation, and analysis of program data; prepare and present findings as necessary.
• Evaluate program performance and reports. Communicate critical issues and program activities to the associate program director or program director.
• May provide supervision to staff involved with the assigned programs, which includes work allocation, employee training and development, problem resolution; evaluates performance of supervised staff and makes recommendations for personnel actions. Assist in the recruitment, hiring and training of program staff.
• Assist with the management of contracts, grants, county/state and federal funding. Approve and monitor budget expenditures; assist with proposal writing to develop additional funding.
• May provide services for assigned client caseload in order to meet program goals.
• Keep Hired management informed of critical issues or factors which may impact the organization.
• Keep abreast of factors or programs which may affect job placement including the labor market situation, available training programs for clients (internal and external), and various client assistance programs.

• Assist with the design and development of new programs/projects.
• Collaborate with other Hired departments, programs, and community partners to consolidate resources and enhance program performance.
• Participate in the development and implementation of methods to evaluate and improve client and employer satisfaction. Assist with budget responsibilities within assigned programs, including budget revisions, quarterly, and year projections, and making budget targets.
• Complete and submit required reports to funder(s) accurately and in a timely fashion.

• Understand and support Hired mission.
• Support and set expectations of a workplace climate of mutual respect and treating others with dignity.
• Carry out all job responsibilities in the spirit of equity and inclusion.
• Attending and actively participating in organization sponsored and external training in the development of cultural competency/sensitivity.
• Maintain a strong work ethic that ensures honesty, conscientiousness, and dependability.
• Adapt and adjust to work environments of change, uncertainty and ambiguity.

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