Senior Business Technical Analyst

Company Description

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists.

About McDonald’s Global Product Engineering Team

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonald’s through Digital channels, including our Mobile Apps and In-Store Kiosks. The McDonald’s Global Product Engineering Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery.

Job Description

We are seeking a product leader with a passion for payments to serve as US Technology Sr Business Technical Analyst – Payments, to maintain and deliver in-restaurant and digital payment products for McDonald’s USA. The ideal candidate is someone that can encourage cross-functional teams to deliver outstanding payment experiences that customers love and that win for the business. You’ll manage key payment performance indicators and quickly adjust course or recommend remediation when needed. This role will report to the Sr. Product Engineer, US-Payments.

Responsibilities:

• Drive strategy with data. Report on digital and in-store payment KPIs. Point out opportunities and drive improvements.
• Maintain and update KPI dashboards as needed for Senior Leadership Team.
• Lead and assist in resolving complex payments related issues through data analysis.
• Evaluate and improve day to day support processes for both in-store and digital payments. Drive process improvements where needed.
• Assist in creation of Drive-thru and In-restaurant payment device strategy. Collaborate with payment device providers, payment processors, US and Global Technology and US Operations to ensure the best payment experience for in-store and drive-thru customers.
• Partner with Vendor Management and payment device providers to ensure a consistent supply of working devices for McDonald’s US restaurants.
• Ensure all US payment devices are kept up to date with the latest software releases and remain compliant with all PCI and regulatory standards.
• Collaborate with Payment Providers, Global Technology and Global Treasury to enhance payment experiences in the McDonald’s Mobile App.
• Collaborate with owner/operators to test and improve new payments technology.
• Assist in creating and supporting the US Payments technology product roadmap.

Key Proficiencies include:

• Passionate, customer-obsessed looking for new solutions for the business, who truly enjoys working with a team to deliver great payment experiences.
• Expertise in product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation.
• Ability to influence cross-functional stakeholders in collectively aligning and executing against product vision.
• Expert in accessing and presenting data to drive payments decisions.
• Assist in finding product solutions that customers love, in a business that has complex operational and service delivery considerations.
• Passion for McDonald’s customers and owner/operators and ability to ensure customer needs are met with a compelling experience that makes financial sense for owner/operators.
• Good sense of curiosity with genuine desire to learn and think with agility – identifying patterns/trends and applying them in new and unfamiliar situations.
• Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs.

Qualifications:

• Bachelor’s degree or equivalent work experience
• 3+ years in a payment’s technology role
• Experience at a consumer / retail company preferred
• Experience writing SQL Queries from scratch
• Experience with data analytics and visualization tools (PowerBI)

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact .

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.