Patient Services Representative 3 Lead - Adult IV Infusion Center

Company:  University of California- Davis Health
Location: Sacramento
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Apply for Job Job ID 73603
Location Sacramento
Full/Part Time Full Time
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Job Summary

Adult IV Infusion Center

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients.
The position will perform lead responsibilities and serve as a resource and support to front office functions and workflows of the department/clinical team to which assigned.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Apply By Date 10/20/2024 by 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

  • High School / GED equivalent or related work experience
  • Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
  • Demonstrated leadership skills that reflect the ability to serve as the coordinator of a specified unit of workers.
  • Must be able to represent assigned unit serving as subject matter expert and resource person for the staff.
  • Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).Typing skills sufficient to use computer keyboard for timely and accurate input and production.
  • Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
  • Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
  • Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.

Preferred Qualifications

  • Associate degree or related work experience
  • Two (2) years of experience coding and/or obtaining authorizations for infusion services.
  • Two (2) years EPIC experience
  • A minimum of two (2) years of Lead or direct leadership experience.
  • A minimum of two (2) years' experience with insurance and eligibility
  • Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn.
  • Comprehension of University requisition systems, including those needed for ordering supplies and medical records.

Key Responsibilities

  • 50% - Lead Responsibilities
  • 25% - Computer System Operations
  • 25% - Additional Job Functions

POSITION INFORMATION

  • Salary or Pay Range: $ 29.19 - $36.29
  • Salary Frequency: Hourly
  • Salary Grade: 126
  • UC Job Title: MED OFC SVC CRD LD 3
  • Number of Positions: 1
  • Appointment Type: Staff: Career
  • Percentage of Time: 1 00%
  • Shift Hours: 8 hours
  • Location: Cancer Center (HSP093)
  • Union Representation: Yes, EX-Patient Care Technical
  • Benefits Eligible: Yes
  • Hybrid/Remote/Onsite: This position is 100% on-site
  • This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:
* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

  • Standing - Occasional Up to 3 Hours
  • Walking - Occasional Up to 3 Hours
  • Sitting - Frequent 3 to 6 Hours
  • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
  • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
  • Bending/Stooping - Occasional Up to 3 Hours
  • Squatting/Kneeling - Occasional Up to 3 Hours
  • Twisting - Occasional Up to 3 Hours
  • Reaching overhead - Occasional Up to 3 Hours
  • Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

  • Loud noise levels - Continuous 6 to 8+ Hours

Mental Demands

  • Sustained attention and concentration - Frequent 3 to 6 Hours
  • Complex problem solving/reasoning - Occasional Up to 3 Hours
  • Ability to organize & prioritize - Frequent 3 to 6 Hours
  • Communication skills - Frequent 3 to 6 Hours
  • Numerical skills - Occasional Up to 3 Hours
  • Constant Interaction - Frequent 3 to 6 Hours
  • Customer/Patient Contact - Frequent 3 to 6 Hours
  • Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

  • Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.

Special Requirements

  • This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
  • The duties or functions of this position include the handling of cash (or cash equivalents)
  • This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit:
For the University of California's Anti-Discrimination Policy, please visit:
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

Apply Now
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