Job Category : Service
Requisition Number : SERVI010952
- Posted: October 17, 2024
- Full-Time
- On-site
- Hourly Range: $22.26 USD to $31.15 USD
Locations
Columbia, MD | 411
6650 Eli Whitney Dr
Columbia, MD 21046, USA
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective, and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors, and customers within the designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
Compensation range: $30-$35 per hour
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.
What you’ll do with “Our Training and Your Experience”
- Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
- Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.
- Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
- Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
- Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling general inquiries.
- May participate in quality assurance calls/inquiries to customers as needed.
- May provide Service Quotes to customers with the assistance of the supervisor.
- Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.
- Excellent attention to detail.
- Strong verbal, written, and interpersonal communication skills.
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative – regularly engages in proactive behavior and looks for opportunities.
- Strong ability to facilitate a collaborative working environment for customers and team members.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more…
Preferred Experience: (but not required):
- Dispatch and customer service training
- Previous call center, dispatch, or administrative experience
- Experience in a construction industry environment
- Education: College degree, trade school, or equivalent experience
- Diploma and/or certificate in Business Administration or related office experience
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
#J-18808-Ljbffr