About Sentral
Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.
Learn more about Sentral by visiting
Position Overview and Duties
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Ambassador serves as a liaison and point of contact for the resident experience. The position drives the hospitality for all amenity spaces and is the cornerstone of our programming and services. The Lifestyle Ambassador is tasked with fostering a vibrant community atmosphere, increasing resident satisfaction and retention, providing exceptional hospitality, and elevating the brand's reputation.
This is an in-person position located in downtown Los Angeles. Weekend availability is required.
What You'll Do:
- Provide the highest level of customer service to anyone who enters the community
- Greet all residents and visitors to provide directions and assistance
- Execute resident check-ins efficiently and courteously
- Articulate guest policies and provide liability waivers for first-time guests
- Remain visible, accessible, and available to residents and guests to promptly resolve any inquiries
- Drive resident satisfaction and retention within the community by delivering the highest level of hospitality
- Coordinate onsite events and activities, and identify avenues to increase resident participation
- Oversee and process amenity space reservations and cabana towel services
- Spearhead scheduling of all Lifestyle program activations initiatives
- Coordinate scheduling of 3rd party services
- Assist with food and beverage handling
- Perform routine walk-throughs of the facility to ensure safe & appropriate operation of equipment
- Support other inter-department or cross-department projects as needed
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High school diploma or GED
- 4+ years food and beverage experience required
- Toast, Square, Micros POS (point of sale) experience a plus
- Food handling certificate a plus
- Microsoft Office Suite (Word, Excel, Outlook)
- Great time management and organizational skills
- Strong decision-making and problem-solving skills
- Superior interpersonal and relationship building skills
- Excellent communication skills
- Ability to stand or walk for extended periods; to bend, kneel, stoop, and lift or move heavy equipment
- Ability to work a flexible schedule, including evenings and weekends
Sentral Benefits
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.