We are seeking exceptional people to join our Rolex Boutique team, located at Newbury Street in Boston. Our Rolex Sales Professionals excel at building lasting relationships and providing best-in-class customer experiences. This role is fully immersed in being the best possible Long’s ambassador and will eagerly share their knowledge and passion for the Rolex brand with both perspective and beloved clients. Success in this role will see consistent growth in individual contribution to the business, as well as increased cross-sectional knowledge of luxury timepieces.
Essential Job Functions / Core Responsibilities:
- Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
- Demonstrate successful outreach to potential and existing customers through proactive Clienteling and consistent use of CRM database.
- Achieve sales and growth objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
- Embrace continuous learning across all Rolex product lines and categories, as well as similar brands.
- Assist with daily opening and closing tasks, including inventory counts and set up/break down of on-floor product.
- Consistently exhibit a professional manner and composure with all customers, peers, and management.
Required Skills and Experience:
- Prior experience in luxury retail product sales. Prior fine jewelry and/or luxury timepieces preferred.
- Must have a passion for horology and luxury timepieces.
- Proven ability to grow YOY sales and customer base over time, with a strong desire to build ongoing customer relationships.
- Ability to grasp product details and be able to communicate what makes a product or vendor unique and of value.
- Ability to work in a team setting and to embrace Long’s Core Values.
- Strong communication skills with the ability to always represent Long’s in the utmost professional manner.
This is a full-time position and will require working on weekends and some early evenings. This position comes with a comprehensive benefits package. Qualified candidates are encouraged to submit a cover letter and resume to