Company:
Central Business Solutions Inc.
Location: San Bruno
Closing Date: 28/10/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position Role/Title: Operations Business Analyst
Location: San Bruno, CA
Summary
Client is looking for a Product Support Specialist responsible for helping clients resolve issues and systematically communicate client needs to cross-functional teams. They will also be responsible for improving processes and ensuring performance metrics are defined, documented, and tracked.
Roles & Responsibilities
- Have in-depth knowledge of eCommerce business
- Have experience in product support, training, or providing client support
- Have prior AdTech experience
Core Functions Include
- Assists in resolution of client issues. Consolidates and resolves complex customer requests or complaints for the organization.
- Discovers client needs, recommends, and sells additional services based on client needs.
- Formulates and presents solutions to address client needs.
- Defines, develops, and reviews the Standard Operating Procedures (SOPs).
- Understands and uses various custom tools to support program operations.
- Identifies and monitors program performance KPIs.
- Communicates closely with cross-functional partners to address non-routine questions as they arise.
- Prepares reports detailing program status to date.
Preferred Qualifications
Minimum Qualifications
- Bachelor's or Master's degree (Business or Technical field preferred)
- 2+ years of experience in program operations and technical support roles
- Understanding of operational processes and requirements in CMS domain
- Strong analytical skills: MS Excel skills & pivot tables; Excel Macros, SQL skills preferred
- Experience performing quantitative and qualitative research and communicating results to leadership
- Excellent personal task management skills and ability to handle multiple assignments
- Strong written (including email) and verbal communication skills
- Prior eCommerce and/or AdTech experience preferred.
- Prior experience with working with technology platforms like Kenhsoo, Teika metrics, etc. is preferred.
- Experience with project scoping, planning, requirements gathering, business process mapping, and end-to-end process experience is a plus.
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Central Business Solutions Inc.