Ohio Means Jobs Cleveland|Cuyahoga County is sourcing Customer Service Representatives for a major Northeast Ohio healthcare provider. First, second and third shifts are available.Responsibilities:Provides clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and Cleveland Clinic billing statement.```{=html}``` - Utilizes templates and scripted responses.```{=html}``` - Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding and collections.```{=html}``` - Multi-tasks with multiple computer systems to communicate with patients and investigate, resolve and document patient inquires.```{=html}``` - Identifies and resolves patient account issues across the organization.```{=html}``` - Collects payments and ensures that the dollar amount is posted to the correct debit and according to the patient request.```{=html}``` - Offers payment options to patients as needed.```{=html}``` - Other duties as assigned.Education:High school diploma or equivalent.```{=html}``` - An Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience.Certifications:None required.Complexity of Work:Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.```{=html}``` - Must be able to work in a stressful environment and take appropriate action.Work?Experience:Minimum of 2 years in health insurance claims processing, customer service or banking collections call center or medical facility is required OR must possess a minimum of 3 years customer service interacting with the public by telephone or in person in a similar role or capacity.```{=html}``` - Demonstrated PC skills proficiency.Physical Requirements:Ability to communicate and exchange accurate information.?```{=html}``` - Ability to perform work in a stationary position for extended periods.```{=html}``` - Ability to work with physical records or operate a computer or other office equipment.```{=html}``` - In some locations, ability to travel throughout the hospital system.```{=html}``` - In some locations ability to move up to 25 lbs.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.?Benefits:Health insuranceDental insuranceSick LeaveVacationPaid holidaysEducational AssistanceRetirementInterested candidates should contact: LaShorn Caldwell, Recruiter