Customer Service Assistant

With 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh, and Designer Metals, as well as a complete line of Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards, and a commitment to employees and customers.
We have an exciting opportunity for a Customer Service Assistant to join our team. The Customer Service Assistant is responsible for providing administrative support to our sales and operations teams.
Responsibilities:

• Maintaining and developing relationships with existing customers via phone calls and emails
• Communicating with suppliers and internal customers to check on the progress of existing orders
• Handling incoming calls and taking messages
• Meeting and greeting visitors
• Distributing mail, arranging couriers, freight carriers, and tracking of shipments
• Maintaining files and document control
• Responsible for the invoice management, including scanning, returning and creating invoices
• Provide administrative support for the Customer Service Specialists (Sales)
• Administrative support Operations Team with Inventory and Logistics
• Other duties as directed by the District Manager or Sales Manager

Qualifications:

• High School diploma or GED required
• Proficient in Microsoft Office Suite
• Intermediate level of MS Excel, with the ability to create spreadsheets and manipulate data
• Excellent administrative skills with ability to type at least 45 WPM
• High levels of professionalism with strong attention to detail
• Excellent communication skills, both verbal and written
• Strong team player and the ability to work under pressure
• Ability to prioritize and multi task

McNICHOLS is proud to reward our team with quarterly recognition incentives and a generous benefits package including 1st day eligibility for health insurance, three weeks of PTO, 9+ paid holidays, 401k with employer match and Company provided disability/life insurance.
McNICHOLS CO. is a Drug Free Workplace and strong advocate of workforce diversity.
We invite you to visit mcnichols.com/careers to learn more.