Sr UX Researcher - Hybrid/Raleigh, NC

Senior UX Researcher - Hybrid/Raleigh, NC

Are you keen to develop your UX Researcher career?

Do you want to shape the business data products of tomorrow through UX research?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Senior UX Researcher, your purpose is to lead and conduct user research to inform product design decisions. You will analyze data, generate insights, and collaborate with cross-functional teams to enhance user experiences. Your work will directly impact the development of intuitive and user-friendly products.

Responsibilities

• Gathering, evaluating and having a solid understanding of customer use cases.
• Maintaining close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
• Segmenting markets and understanding needs of those sub-segments in greater detail.
• Identifying and addressing the right problem with a thorough analysis of the brief.
• Working with UX Designers to define the structure and layout of the product.
• Summarizing data from analytics packages, customer insights or other sources to understand the context of research work.
• Identifying gaps where data is needed and working with the business to fill them.
• Using research software (Qualtrics, Lookback, Usertesting.com) to expert level.

Requirements

• Have a range of qualitative and quantitative research techniques and advanced analysis skills.
• Possess working experience with senior stakeholders to decide and plan a user research roadmap and communicate findings and recommendations.
• Be able to apply a range of methods such as contextual interviews and usability testing to suit the research question, project stage, and timescales.
• Experience working collaboratively with colleagues in a wide range of roles and involving product teams and other stakeholders in the research process.
• Be able to use analytics data to triangulate research findings.
• Have good experience of user research planning and execution.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Salary Range

To be added when data can be disclosed.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: Applicant Request Support Form , or please contact 1-855-833-5120.

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