Intake Coordinator - Home Infusion

Company:  Infusion Solutions Inc
Location: Federal Way
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About the Organization
Infusion Solutions is a locally owned and operated home infusion pharmacy that provides high quality, cost efficient, personalized infusion care to patients in the comfort of their own home or in our conveniently located infusion centers. Our centers have private infusion suites, each with a comfortable chair, plasma television, and wireless internet access. We also offer infusions in group settings, with chairs and room dividers for privacy.
Description
Infusion Solutions is a fast growing, locally owned home infusion and specialty pharmacy. Our mission is to provide high quality, cost-efficient, and personalized infusion care to all of our patients. We are patient-centric and strive to make each patient's experience as positive as we can. We provide an excellent benefit package, competitive wages, and a fast-paced, safe, work environment. Eligible candidate will be trained to be an expert in medical referral, patient coordination and insurance verification - experience in home infusion and specialty pharmacy is a plus!
We are looking for an energetic, positive, high performer to join our expanding team. We are interested in self-motivated, goal driven individuals with a focus on constant improvement for themselves and the insurance team. The ideal candidate will be a patient and team centric contributor who is motivated to ensure the highest quality experience for our patients and their healthcare providers.
Our culture focuses on excellence to ensure the highest quality care for our patients and our team members. We want every one of our patients to have the best experience possible while ensuring a safe, collaborative, high performing work environment.
Candidate will:
- The team members who fulfill this role are responsible for tracking a referral once received from beginning to completion in all internal systems, email and pharmacy communication to support discharge onto service including completing any no-go processes as appropriate and all pharmacy checklists and welcome packets.
- Write up patient intake forms with basic demographic, insurance, therapy and disease state information and enter into our systems in a timely manner.
- Search for and prioritize pertinent available information in patient portals of referral source systems, such as Epic.
- Collaborate with members of sales, pharmacy and billing teams
- Communicate with patients, healthcare providers, clinics and insurance companies to collect information.
- Comfortable with an on-call rotation with other referral coordinators to ensure uninterrupted patient care.
- Collect patient insurance information.
- Communicate to patient any insurance coverage concerns and issues, therapy details or answer patient questions regarding coverage details for both new and existing patients.?
- The team members who fulfill this role are responsible for checking benefits and eligibility for home infusion, enteral and specialty biologic therapies.
- Create and prepare cost agreements for services.
- Ensures authorizations are obtained for services.
Full-Time/Part-Time
Full-Time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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