Title: SVTC Engineer III (AE24071133)
Location: Colorado Springs, Colorado
~~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.
Clearance: Active TS/SCI with the ability to obtain and maintain a CI polygraph.
Certifications: current DoD 8570 IAT II and CCNP (or equivalent) certifications.
Responsibilities:
- Lead and support enterprise Unified Communications (UC) projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support.
- Provide a high level of technical understanding for problem solving and troubleshooting.
- Provide training and support to subordinate engineers/administrators/technicians when necessary.
- Interact with hardware and software vendors to address issues when necessary.
- Use escalation standards and personal judgment to ensure timely resolution of problems.
- Resolve escalated trouble tickets from Service Desk.
- Work on-call shift rotations with other members of the department.
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).
- Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability.
- Supervise assigned technical staff, including subordinate managers.
- Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system.
- Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches.
- Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation.
- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis.
- Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas.
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree.
- Minimum six (6) years of relevant experience in addition to education level.
- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Desired Skills:
- Experience working in a DoD or IC environment desired.
BENEFITS - Full-time Employees
- 401K with 15% employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentive and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer , committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
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