CMA Onsite Office Manager

Job Description
Position Purpose:
The On-Site Office Manager reports to the General Manager and management agent receiving all directions from the management agent. The purpose of this role is to work alongside the General Manager in performing all tasks related to the Homeowner’s Association and to facilitate decision making by the Board of Directors.
Major Tasks, Responsibilities and Key Accountabilities:

• Be present for in-person office hours, Monday through Friday 10AM to 2PM.
• Regular violation drives
• Handle office administration tasks such as receiving Architectural requests, helping with amenities access, answering customer service calls and emails, and facilitating rentals
• Work with General Manager to provide reporting to Board of Directors
• Work with General Manager to provide regular communication to the residents
• Update the website and provide new Homeowner access
• Coordinate events throughout the community
• Manage the concession stand and relationship with pool management company in the summer season

Additional Tasks include however not limited to:

• Assist the Homeowner Association in the competitive bidding process for property improvements, standard maintenance issues, and contracts.
• Assist in the coordination of the Annual meeting and Election of Board Members.
• Provide input in selection of contractors and in developing contract specifications.
• Supervise contractors providing recurring services and monitor specific contractor performance to ensure substantial compliance with contract specifications.
• Perform regular site visits to maintain knowledge or property.
• Receive service requests for repairs or maintenance of property; common grounds, monuments, signage, street lighting, paving, play parks, tennis courts, pool, Clubhouse, and any other amenities.
• Arrange for prompt response to emergency service requests.
• May also serve in receptionist and administrative assistant roles to handle incoming telephone calls, typing of reports, correspondence and to maintain records of the Association for files.
• Research and supply information to Board or Committees as needed for rules, violation reports and Declaration of Covenants.
• Coordinate legal issues with Association’s Attorney of Record.
• Prepare Annual Budget to include contract pricing, review insurance needs and costs, project operating costs per line item on budget and review for capital improvement expenditures for facility and equipment.
• Communicate Board or Committee decisions to residents living in Community.
• Partner with homeowner committees to implement approved decisions for activities of the Association, i.e., tennis, pool, finance, landscape, social, covenants and ACC.
• Assist Activities Director, Tennis Director, Pool Guards or Manager in the implementation of their duties, including drafting emails and/or newsletter articles to residents.
• Work with Developer/Board to create viable Association and transition it to homeowners.
• Attend monthly Board meetings, prepare Agenda, follow up and implement Board action items.
• Attend, when necessary, Committee meetings or Association functions.
• Coordinate local County and Association functions or inspections or repairs of facilitiesas needed.
• Serve as liaison between the Board, homeowners, and vendors.

Position Qualifications:

• Working knowledge of the budgeting process
• Working knowledge of Windows operating systems
• Project management skills
• Strong interpersonal communication and organizational skills
• Excellent written and verbal communication skills
• Valid Driver's license with clean driving record
• Ability to pass background and drug test

Job Type: Full-time
Salary: $58,656.00 to $65,000.00 per year
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Business and/or project management background a plus
• Community Management Associates (CAM) license a plus
• College Degree preferred
• Valid Driver's license with clean driving record
• Ability to pass background and drug test

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .