DESCRIPTION: The Director of Operations will oversee the day-to-day administrative and operational functions of the company. This pivotal role ensures the smooth execution of business strategies and processes, with a focus on enhancing operational efficiency, cost-effectiveness, and service quality. The Director will collaborate with senior leadership to align operational practices with the company's strategic goals and lead a team to drive business performance and operational excellence.
Department: Operations Reports to: Zahra Spencer, Location: Chicago, Illinois
THIS POSITION WILL ENTAIL:
- Managing daily company operations to ensure a positive, safe, and profitable working environment.
- Implementing and reviewing operational policies and procedures.
- Assisting HR with recruiting when necessary, including staffing logistics, workforce development, and optimizing team productivity.
- Overseeing budgeting, reporting, planning, and auditing.
- Working with senior stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Identifying opportunities to streamline business processes and systems.
- Translating strategy into actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and annual operating planning.
- Overseeing operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Anticipating and tracking operational and tactical risks and providing strategic solutions.
- Other Duties as Assigned.
DESIRED SKILLS QUALIFICATIONS:
- Proven ability to develop innovative solutions for increased productivity.
- Strong mastery of business operations and experience in managing all aspects of a business.
- Superior managerial and diplomatic skills.
- Excellent interpersonal, leadership, and decision-making skills.
- Advanced project management skills.
- Strong crisis management and problem-solving skills.
- Excellent ability to delegate responsibilities while maintaining organizational control.
REQUIRED EDUCATION AND WORK EXPERIENCE:
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- At least 5 years of experience in operations management, with a proven track record in operational efficiency.
PREFERRED QUALIFICATIONS:
- MBA or other relevant graduate degree.
- Experience in the industry in which the company operates.
- Proven track record of managing teams and projects to successfully meet and exceed expectations.
CERTIFICATIONS:
- Project Management Professional (PMP), Certified Operations Manager (COM), Six Sigma Black Belt Certification, or similar certifications are advantageous but not required.
WHO IS DIGITAL FACTORY:
Digital Factory is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Digital Factory is an Equal Opportunity Employer #J-18808-Ljbffr