Senior Data Analyst- Customer Experience Operations (CXO)

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make Your Impact Within a Rapidly Growing Fintech Company

We are seeking an experienced Data Analyst to join our CXO Insights & Reporting team, which supports various teams within the customer experience (CX) and operations (O) functions at BILL. This position will play a pivotal role in producing data models, dashboards, and insights required to support BILL’s customers and scale BILL’s internal operations.

Responsibilities

1. Consolidate data from multiple source systems into complete, accurate, and consistent data models leveraging SQL and dbt.
2. Collaborate with team members to build the dbt data foundation from which all of our deliverables (e.g. reports, dashboards, and insights) are derived.
3. Create intuitive, actionable, and automated reports and Tableau dashboards.
4. Synthesize and present data into actionable insights and data stories that drive incremental value for BILL, the CXO organization, and BILL’s customers.
5. Develop strong partnership and collaboration with CXO leaders.

We’d Love To Chat If You Have

1. Bachelor's degree in Math, Statistics, Economics, or another technical field.
2. 4+ years of experience in analytics and/or data science (or 2+ years of experience w/ Master’s Degree).
3. Extensive experience and advanced knowledge of engineering SQL pipelines (dbt experience a huge plus).
4. Proficiency in business intelligence tools for dashboard and report creation, preferably Tableau.
5. Proven ability to synthesize data into actionable insights and present data stories to business leaders.
6. Experience working in a fast-paced SaaS and/or Fintech businesses.
7. Experience working with and consolidating data generated from various source systems including CRM platforms (Salesforce, Zendesk, etc.).

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$93,700—$112,300 USD

Let’s Talk About Benefits

1. 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
2. HSA & FSA accounts.
3. Life Insurance, Long & Short-term disability coverage.
4. Employee Assistance Program (EAP).
5. 11+ Observed holidays and wellness days and flexible time off.
6. Employee Stock Purchase Program with employee discounts.
7. Wellness & Fitness initiatives.
8. Employee recognition and referral programs.

For positions that are in office we support a hybrid work environment with on-site and remote work days.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together.

BILL Culture

1. Humble - We check our egos at the door. We are curious. We listen, accept feedback.
2. Authentic - We earn and show trust by being real—embracing our authentic selves.
3. Passionate - We care deeply about each other and our customers.
4. Accountable - We are duty-bound to each other, our customers, and society.
5. Fun - We wrap it all together by building connections and enjoying time spent together.