CONSULTANT

Company:  HCL Technologies
Location: Chicago
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description (Posting).
Assist FinOps practitioner bridge business, engineering and finance teams, enabling evidence-based decisions in near-real time to help optimize cloud use and increase business value. Focus on establishing a FinOps culture and enabling stakeholder teams by demonstrating a working knowledge of the Principles and Capabilities of the FinOps Framework, a prescriptive model of actions and best practices. Deep technical expertise in Azure primarily and AWS secondly. Helping Engineering teams adopting FinOps use cost and resource use as a metric similarly to other performance metrics. Consider the efficient design and use of resources as they architect, design, and build IT systems in the cloud. Responsible for their cloud use, and perform activities like selecting appropriate resource locations, rightsizing (the process of resizing cloud resources to better match the workload requirements), workload management (only running resources when they are needed), removing unused resources, and monitoring for spending anomalies. Objectives:1. Cultural change flag bearer2. Create cloud cost management best practices3. Create benchmarks for teams to use4. Create visibility and transparency to cloud cost5. Create or inform cloud budgets and forecasts6. Help create and maintain FinOps Strategies Capabilities:1. Maintain tagging strategy2. Anomaly Management 3. Architecting for Cloud 4. Benchmarking5. Budgeting & allocations 6. Cloud Policy and Governance7. Cloud Sustainability 8. Data ingestion9. FinOps Assessment 10. Workload Optimization 11. Rate Optimization 12. Reporting Analytics and Unit Economics 13. Understanding of Licensing and SaaSForecasting & Planning and estimation (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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