Care Coordinator

Our Story
Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir we believe people deserve a better healthcare experience.
Our team embraces the challenges that others can't or won't - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.
Living our Company Values
• Patient obsessed : Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
This person must report into our Boston, MA office 3 days/week.
Where you'll see your impact:
The Care Coordinator will be the first person to meet with the patient after CCM/PCM/RMP is ordered. Proactively identify and work with people, including the elderly and those with long-term cardiopulmonary conditions, to provide coordination and navigation of care and support across health and care services.
As a Care Coordinator, you would do an overview of the patient's care and care plan/update care plan. Make sure the patient has the appropriate meds and knows how to use them, make sure they have the appropriate DME and knows how to use them as well. Review ER and hospitalization hx, etc.
What you'll be responsible for
Accountable for helping patients keep up with their care plans. Coach patients to reach their care goals by following treatment plans that include healthy eating, physical activity, stress reduction, etc
Develop personalized care plans to address patients' physical, mental, and preventative health needs.
Manage and support patients' healthcare needs via phone conversations.
Conduct and document visits by using several technology platforms and EHRs.
Connect patients with resources such as nurses, respiratory therapists, and doctors who can also assist them in meeting their care needs.
You would be a good fit:
Healthcare experience as a background in the medical field is a must have
Must have experience working with patients with pulmonary diseases
Exhibits a startup-ready mindset, adaptable to a dynamic environment where patient needs are prioritized.
Passionate about health and wellness, often engaging in conversations about healthy habits.
Comfortable in engaging conversations, and known for making others feel at ease.
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate's final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable.
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You'll love us because:
• Mission driven culture that's recognized by "Best Places to Work" awards
• A global, diverse team that works hard without taking ourselves too seriously
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment
• Unlimited PTO - take time to recharge when you need it
• Equity that's venture-backed by top, global VCs - when we win, we win together
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Retirement plan + company match
• Annual Learning & Development stipend - your professional growth is important!
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect from our interview process:
Our team's impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it's not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life... it's not for everyone and that's okay!