Service Drive Manager-Morries Luxury Autro

Job Details
Job Location
Morries Luxury Auto - Golden Valley, MN
Position Type
Full Time
Description
About Us:
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed to growing and training our career-oriented employees into management roles within the company.
Move Your Career Forward, apply now.
Roles & Responsibilities:
• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What Morrie's Offers:
• Industry-leading 401(k) and Roth IRA programs with competitive company match
• Full medical, dental, and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance and identity protection
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans
• Clean, well-maintained, multi-million-dollar work environments
• Exciting opportunities for management advancement within the company
*Some benefits are offered to full-time employees only
What You Offer:
• Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
• Strong verbal and written communication skills
• Professional personal presentation
• Attention to detail, organizing and planning
• Proven track record in customer service
• Proficient in operating a personal computer including Microsoft Office : Outlook, Excel, and Word.
• CDK system experience preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.