Outreach Patient Services Representative

Founded in 1967, Waikiki Health is a nonprofit, Federally Qualified Health Center (FQHC) that offers a Patient-Centered Medical Home targeting our community's most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health's mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay.
Our Values

• We are committed to providing the highest quality care and services to our island community.
• We believe that respect is the foundation of our interpersonal relationships.
• We maintain empathy and kindness, treating everyone as ohana.
• We are creative and flexible in meeting community needs.
• We will help empower others to reach their highest potential.
• We are accountable to the community we serve and to each other.

Waikiki Health is seeking a full time Outreach Patient Services Representative.
Pay rate for this role is $21.00 per hour.
Schedule: 40 hour work week
The Outreach Patient Services Representative (PSR) is a part of the outreach team. The Outreach PSR reports directly to the PSR Manager and is responsible for providing excellent and accurate customer service in a friendly manner. They also work collaboratively with the Medical Assistant and Medical Provider. The primary responsibility of the Outreach PSR is to safely drive the Mobile Medical Unit to outreach locations and administering day-to-day patient scheduling/check-in, patient registrations, and insurance eligibility.
Duties include but are not limited to:

• Drive the mobile medical unit (MMU) to outreach locations
• Check-in patients to appointment.

• Operates at assigned function(s) in accordance with prescribed procedures.
• Accurately scans registration documents and indexes accordingly and timely.
• Continually to work with clinical team to identify ways to provide efficient and effective care.
• Other duties as assigned

Qualifications:

• CDL (Commercial Driver's License) and 5-year driving history loss/clean drivers abstract
• Familiarity with common software programs, (i.e., Windows-based programs) and iPad.
• Ability to quickly learn electronic medical record system (Athena).
• Ability to communicate effectively with patients, community members, and staff members, politely and professionally.

• High school graduate or equivalent.
• Experience driving oversize vehicle or capable of learning to drive oversize vehicle.
• One year working in a medical office preferred.

In order to be considered for the position, you must apply through ADP Workforce Now:

*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, Hep B (optional), Covid-19.
Those requiring assistance are encouraged to reach out to our organization at (808) 922-4787. Visit our website for more information:
Waikiki Health is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances